Job Title

Blue Spire is seeking experienced AWS Connect Engineer (6–12 years) to support large-scale enterprise AWS Connect migration and modernization initiatives for our BFSI clients. In this role, you will design and deliver next-generation cloud contact center solutions, participate in architecture discussions, and guide end-to-end implementation across AWS services and integrations.This is a mid-senior technical role requiring strong hands-on engineering expertise, migration experience, and the ability to lead components of enterprise-scale projects.Key ResponsibilitiesAWS Connect EngineeringLead and contribute to AWS Connect migrations, including Cisco-to-AWS transition projects.Design, build, and optimize AWS Connect call flows, routing profiles, queues, and IVR logic.Implement integrations with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and other AWS services.Own the full lifecycle of solutions — configuration, deployment, monitoring, and performance optimization.Solutioning & Technical LeadershipParticipate in solution architecture discussions, providing technical inputs and best practices.Guide junior team members on AWS Connect setup, development, and troubleshooting.Collaborate with product, architecture, infra, and business teams to deliver secure, scalable, and compliant solutions.Development & IntegrationsWork closely on custom APIs, backend services (Java/Node.js), and UI layers (React/Angular) when needed.Integrate contact center workflows with CRM systems, bots (Lex), analytics, and enterprise systems.Operational ExcellenceSupport ongoing maintenance, monitoring, incident resolution, and continuous improvement.Apply DevOps, CI/CD, and cloud-native engineering practices where applicable.Required Skills & Experience (6–12 Years)Core AWS Connect ExpertiseStrong hands-on experience with Amazon Connect, including call flows, routing, IVR design, CTI integrations.Proven experience in migration projects (preferably Cisco → AWS Connect).Proficiency in AWS Lambda and event-driven architectures.AWS EcosystemSolid understanding of:IAM, CloudWatch, DynamoDB, S3, Kinesis, API GatewayLogging, monitoring, and operational troubleshootingContact center security and compliance baselinesDevelopment & Integration SkillsStrong experience with REST APIs, microservices, and integration patterns.Good to have: Java, Node.js, and front-end experience (React/Angular).Professional SkillsStrong analytical and debugging skills.Ability to work with cross-functional stakeholders in large enterprise environments.Excellent communication and documentation capabilities.Nice-to-Have SkillsKnowledge of DevOps tools (Jenkins, Docker, Kubernetes) and CI/CD automation.Experience with Amazon Lex, conversational AI, and bot frameworks.Exposure to large-scale BFSI domain environments.Certifications: AWS Solutions Architect, AWS Developer, AWS Connect Specialty (if applicable).