Job Title

Job Description Benefits ✨ What’s in it for you? ✔ Hands-on exposure to real business scenarios ✔ Opportunity to work closely with an experienced team ✔ Performance-based learning environment ✔ Reward of ₹10,000 upon successful completion ✔ Internship Certificate to boost your profile Requirements Core Skills Booking Management: Ability to create, modify, and cancel reservations accurately across platforms. Customer Handling: Strong communication skills (Bangla & English) to assist travelers professionally. Problem Solving: Quick resolution of booking issues, payment concerns, and confirmation delays. Attention to Detail: Ensuring error-free entries, verifying guest details, dates, and hotel policies. Coordination: Smooth communication with hoteliers for confirmations, availability checks, and special requests. Technical Skills Familiarity with PMS / OTA dashboards (MyTravaly PMS, , Agoda, etc.). Basic Excel & Google Workspace for daily reporting. Knowledge of WhatsApp Business & CRM tools for communication tracking. Understanding of payment gateways and refund workflows. Behavioral Skills Empathy & Patience when dealing with travelers under stress. Professional Etiquette in written and verbal communication. Time Management to handle multiple bookings and queries at once. Team Collaboration with Key Account Managers and Customer Support. Accountability for ensuring confirmations are delivered on time. Industry Knowledge Basic understanding of the hospitality sector, hotel categories, booking policies, and traveler expectations.