Location - Mohali/Sahibzada Ajit Singh Nagar Experience - Minimum 10 months Budget - 5 LPA (depends on experience) Job Summary- We are looking for a customer-focused Customer Service Executive to handle inbound and/or outbound calls, resolve customer queries, and deliver an excellent service experience. The ideal candidate should have strong communication skills, problem-solving ability, and prior experience in a voice-based or blended customer support role. Key Responsibilities Handle customer queries and complaints via inbound/outbound voice calls Provide accurate information regarding products, services, and policies Resolve customer issues efficiently while maintaining a positive tone Document call details and customer interactions in CRM systems Escalate complex issues to the relevant teams when required Meet individual and team performance metrics (AHT, CSAT, quality, etc.) Maintain professionalism and comply with company and process guidelines Follow up with customers to ensure issue resolution, if required
Job Title
Customer Service Executive (Voice)