Job Title

PurposeResponsible for the ongoing management and delivery governance of one or more end-to-end Database Services, incorporating Strategy, Design, Run, Provisioning & Deployment, Transition & Change, Consumption, Support, Delivery Performance & Quality, Capacity & Continuity, Issue & Risk Management.Mandatory Technical Skills15+ years’ experience in Database Technology and delivery, with a strong background in the practical use, design and deployment of large-scale Database infrastructures5-7 year’s designing, building, managing and administering large scale Database (physical and virtual) environments5-7 year’s designing, building, managing and administering large scale Database (physical and virtual) environments. Must have strong PostgreSQL indepth DBA knowledge and installed the software using command line. Any experience with Oracle would be an advantage.Have worked and supported on a critical and highly available 24x7 production system.4-6 years solid working experience in at least one of the following Cloud platforms, AWS, Azure and Google Cloud Platform.Strong development or system administration experience on UNIX/Linux systemsStrong experience in Bash shell programmingExperience with Ansible, Terraform, CloudFormation or Azure Resource Manager highly desirable.Experience with design, implementing and managing enterprise Database and application dependencies and toolsets .Experience with database optimisation and tuning.Strong awareness and understanding of hardware, networks, software technologies and applicationsRelevant industry certificationsStrong business communication and interpersonal skillsProven ability to remain flexible to deliver business outcomesProven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environmentKnowledge and understanding of industry trends and technologyTertiary qualification in a Technology discipline or related fieldAccountabilitiesSupport the service(s) across the organization Identifies and addresses risks with the operation of the serviceUnderstands the end-to-end (E2E) technical service(s) including dependent components and infrastructureContributes to the identification of issues / incidents / events that impact agreed service KPIs, SLA’s, Service Health as well as any 3rd party Service Providers. Responsible for the successful resolution of critical, high, medium and low problemsProvides technical support and direction across service management processes including, incident, problem, change, configuration, capacity, continuity (DR), availability, asset, monitoring and alerting Contributes to the Architecture and Service Planning community and maintains a high level of understanding of the underlying technologies on which the Services are developed. Responsible for understanding the required business outcomes for the service and translating those, with input from Business Engagement into Service Improvement Plans - where relevantCollaborate with Architects and Design Leads to ensure that projects are scoped in accordance with asset roadmaps and strategies Collaborate with 3rd party service providers, project services and service management to ensure high quality and successful transition of all service(s) changesUtilise appropriate forums and networks to identify opportunities to leverage asset portfolio capabilitiesEnsure adequate communication, knowledge sharing and issue resolution across delivery and support teamsOngoing Stakeholder Management & management of stakeholder expectationsEnsure appropriate capacity, risk and security monitoring, disaster recovery and business continuity plans are in place across the portfolio, any issues are to be identified and remediated appropriatelyImplement and enforce appropriate data quality controls are in place across the portfolioAnother important part of the role is to perform On-Call support, where you will be remunerated accordingly and be part of a team of 6Key Challenges:Effectively manage Service Providers to ensure service stability, service risks are managed effectively, and ongoing service health maintainedDriving operational & technology change agenda to mature services in line with industry direction Ensuring service change and service transition is executed flawlessly Maintain systems at the required service level exceeding the expectations of our customers