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Job Title: Pre-Sales Unit LeadExperience: 4–7 YearsLocation: BangaloreEmployment Type: Full-timeSalary:5-6lpaDrop your cv -8668072276Role OverviewThe Pre-Sales Unit Lead will be responsible for leading and enabling the pre-sales team to deliver high-quality customer interactions, ensure accurate lead qualification, and drive effective site visit generation. This role plays a critical part in shaping the early home-buying journey and creating a seamless handover to the sales team while maintaining strong CRM discipline and team productivity.Key ResponsibilitiesTeam Leadership & PerformanceLead, mentor, and monitor daily activities of the pre-sales teamTrack performance against defined KRAs and KPIsConduct daily huddles, coaching sessions, and performance reviewsFoster a collaborative, accountable, and customer-focused team cultureLead Management & ConversionEnsure high-quality lead qualification based on customer requirementsOversee accurate sharing of project details, pricing, and availabilityDrive site visit scheduling, confirmations, and conversionsReduce site visit no-shows through structured follow-upsCustomer ExperienceEnsure prompt, professional, and respectful engagement with prospective home buyersEnable clear understanding of customer needs before scheduling site visitsEnsure transparent, accurate, and consistent information sharingBuild customer confidence during early-stage interactionsCRM & Process ExcellenceMaintain CRM hygiene, data accuracy, and timely updatesReview CRM reports, MIS dashboards, and performance dataEnsure smooth handover to Sales teams with complete and accurate informationCross-Functional CollaborationWork closely with Sales Advisors and Managers for seamless customer transitionsCoordinate with CRM and Marketing teams to optimize funnel performanceSupport team members in handling complex customer queriesTools & SystemsCRM platforms (Zoho CRM or equivalent)Lead management and calling toolsPerformance dashboards and MIS reportsProject, pricing, and availability documentationKey Result Areas (KRAs) & KPIsQualified leads percentageLeads-to-site visit conversion rateSite visits per executiveFirst-call turnaround time (TAT)CRM data accuracy and hygiene scoreReduction in site visit no-show percentageSkills & AttributesStrong interpersonal and communication skillsProven leadership and coaching abilityResult-oriented with a process-driven mindsetHigh attention to detail and CRM disciplineStrong analytical and problem-solving skillsCustomer-first, solution-oriented approachExperience & Background4–7 years of experience in Pre-Sales, Inside Sales, or Customer Engagement rolesPrior team leadership or mentoring experience preferredReal estate industry exposure is an advantage (not mandatory)Strong experience working with CRM-driven sales workflowsTraining & GrowthStructured onboarding and product trainingContinuous coaching focused on communication and buyer engagementClear career progression into senior leadership rolesPeople-first culture with ongoing learning and recognition