ABOUT SWANKY SOCKSSwanky Socks is an Australian-born retail sock company with a growing presence in the UK. We specialise in custom B2B socks for businesses and also run a B2C online store. Over the years, we’ve built a reputation for quality, design, and reliable service, and we’re continuing to expand our team as our London operations grow.THE OPPORTUNITYThis is an /"all-rounder/" role designed for someone who can seamlessly work with customer service, production logistics and invoicing. This role will support the service department and help manage customer orders, and coordinate with suppliers to make sure products are delivered on time. It’s a hands-on position suited to someone who enjoys working with clients, staying organised, and keeping things moving behind the scenes.KEY RESPONSIBILITIES1. Customer Service & Account Management· Provide friendly, efficient customer service response as the first point of contact for inquiries.· Manage the /"Quote-to-Order/" workflow, ensuring all client requirements are accurately captured.· Maintain real-time updates within HubSpot to ensure transparent communication.2. Production & Supply Chain Coordination· Liaise directly with suppliers to relay design specifications and monitor production timelines.· Coordinate with freight companies to track shipments and resolve any logistics bottlenecks.· Perform quality checks on orders to ensure they meet Swanky Socks’ high standards before final delivery.3. Invoicing· Generate and issue professional invoices promptly upon order confirmation or completion.· Reconcile supplier invoices against received goods to ensure billing accuracy.· Monitor outstanding payments and perform light credit control to ensure healthy cash flow.· Update internal financial records to reflect completed transactions and production costs.WHAT WE’RE LOOKING FOR• 1–2 years of experience in customer service, supply chain, logistics, or order coordination.• Strong communication and organizational skills.• Ability to multitask and handle deadlines in a busy environment.• Comfortable using CRM software (preferably HubSpot) and Microsoft Office.• Experience in the promotional products or merchandise industry is a bonus.WHY SWANKY SOCKS?· Be part of a Global Growing team.· Work directly with clients and suppliers, making a real impact on day-to-day operations.· Join a business that’s expanding and offers opportunities to grow with us.· Enjoy being part of a friendly, supportive workplace.
Job Title
All Rounder - Customer Service & Admin Staff