Job Title

About the CompanyGlobal automotive aftermarket leader, combining large-scale retail operations with robust technology platforms. The company is continuously investing in digital transformation to enhance customer experience and supply-chain efficiency.The CRM Systems Engineer will act as a technical SME and system administrator for customers and internal teams for Microsoft Dynamics CE/ CRM system. The individual will be responsible for development and maintenance of the Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge in Dynamics CRM customization, integration, migration, reporting, dashboards, web resources, CRM solution file management, security model and UI development. This role will be responsible to interact with all platform services teams, business stakeholders, and client teams. Lead role is responsible for driving consistent, on-time delivery of high quality releases.About the RoleThe CRM Systems Engineer will act as a technical SME and system administrator for customers and internal teams for Microsoft Dynamics CE/ CRM system.ResponsibilitiesParticipating in design sessions with key business users, gathering and documenting business processes and requirements for the systemArchitecting the CRM system, related customizations and reports to model the business organizational processBalance business users requests and requirements with technical constraintsBuilding and configuring CRM forms, views, dashboards, workflowsBuilding plugins, Solution deployments, debugging etcDesign & Develop D365 CDS PowerApps model, automating business processes with Microsoft FlowDesign & Develop Azure Data Factory pipelines and flowsDeveloping reports using FetchXMLWorking with internal support members to resolve technical issues with servers and other related technologies to the internal CRM systemMaintain code repository and working knowledge of GitHub for source controlEffectively utilize SDK for administration of CRM systemSupport of the application including fixing application issues QualificationsBachelor's Degree in Computer Science or a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited universityStrong verbal and written communications especially related to articulating technical specifications5-12 years of recent experience with Microsoft Dynamics 365 CE/CRM projectsExperience in customizations, JavaScript, C#, .NET, HTML, MVC, SQL Server including plugins, scripting and form creationExperience working on Azure Data Factory, Azure SSIS, Azure deployment pipelines, Github etcExperience with CRM API, REST/ODATA and SOAP endpointsStrong understanding of and ability to configure security groups, roles and teamsComfortable using Visual Studio, source control and CRM SDKOther ETL technologies using Scribe Online, Microsoft Azure data factory Required SkillsKnowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint, MobilityFamiliarity with Data Export Service and Azure SQLMicrosoft Certifications on Dynamics 365 CEA systems thinker, able to move fluidly between high-level abstract thinking and detail-oriented implementation, open minded to new ideas, approaches, and technologiesA data and fact-driven decision maker, with an ability to make quick decisions under uncertainty when necessary; able to quickly learn new technologies, tools, and organizational structures/strategiesUnderstanding of current industry standard best practices regarding integration, architecture, tools, and processesA self-starter that is naturally inquisitive, requiring only small pieces to the puzzle, across many technologies – new and legacyExcellent written and verbal communication, presentation, and analytical skills, including the ability effectively communicate complex technical concepts and designs to a broad range of people. Preferred SkillsKnowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint, MobilityFamiliarity with Data Export Service and Azure SQLMicrosoft Certifications on Dynamics 365 CE