Job Title

Key Responsibilities1. Infrastructure Strategy & ArchitectureBuild and execute the global infrastructure roadmap aligned to CPG/FMCG operating models.Modernize cloud, network, compute, observability, and workplace technologies — focusing on resilience, speed, cost and automation.Standardize infra designs, runbooks, lifecycle governance and operational models across all markets and plants.2. Cloud Platforms (AWS-led Multi-Cloud)Own global AWS architecture — landing zones, security enforcement, DR, FinOps.Govern Azure and GCP where relevant for specific workloads.Ensure compliance, HA/DR posture, performance, and cost guardrails.3. Integration & Middleware (MuleSoft/APIs)Govern infra enablement for MuleSoft and API ecosystems — secure, reliable, scalable connectivity across ERP, data and partner systems.Understanding of cloud-native integration patterns; MuleSoft experience is beneficial, not mandatory.4. ERP & Enterprise Platforms (SAP on AWS / SAP Basis / RISE Prep)Own SAP Basis operations, SAP on AWS hosting, HA/DR, performance tuning and reliability.Ensure infra readiness for RISE/S4 migrations.Work closely with Enterprise Systems, Cyber and Cloud teams to deliver stable, secure operations.5. Workplace Technology & End-User Experience (NEW)Own and modernize the global digital workplace across India, UK, US and CAA.Govern Intune, JAMF, Microsoft 365, Teams, Exchange, Entra ID, device compliance and zero-trust identity controls.Drive AI-driven workplace operations — automated patching, remote remediation, compliance enforcement, and digital experience analytics.Ensure standardized Windows/macOS builds, secure provisioning, automated onboarding and offboarding.Manage the full endpoint lifecycle across offices, factories and field teams.Improve collaboration experience — meeting rooms, VC platforms, network readiness.Introduce self-service, self-healing and automation-first workplace models instead of ticket-heavy support.Use DEX/AIOps platforms (e.g., Nexthink, Lakeside, Datadog, Dynatrace) for proactive issue detection.6. Global Infra Operations & Service Delivery (24×7 Model)Ensure uninterrupted operations for SAP, supply chain systems, MuleSoft integrations, Snowflake, analytics and collaboration platforms.Govern global cloud ops, WAN, SD-WAN, endpoint engineering and service desk operations.Run ITIL-driven service delivery — SLA/OLA management, incident/problem/change, capacity/availability governance.7. Plant IT, OT & ComplianceEnsure infra readiness and audit compliance across factories in India and global markets.Manage validated systems, segmentation, DR walkthroughs, backup integrity, and OT/IT integration aligned with security mandates.Build consistent and secure factory infra standards globally.8. Business Continuity & ResilienceOwn global DR, backup and BCP — tested regularly and board-ready.Improve global MTTR, MTBF and overall resilience posture.9. AI / Automation / AIOpsAccelerate AIOps adoption for predictive outage detection, autonomous remediation and reduced manual operations.Build infra runbooks assuming future actions will be executed or co-piloted by AI.Push automation-first thinking across cloud, network, endpoint and factory operations.10. Leadership & DeliveryLead distributed infra teams across India, UK, US and CAA.Deliver infra programs — cloud migrations, refresh cycles, SD-WAN, observability rollouts, workplace revamps.Govern MSPs and OEMs (AWS, Microsoft, network OEMs, integrators) with strong commercial and SLA discipline.Ability to challenge vendors and drive accountability is critical.Qualifications18+ years in IT Infrastructure/Cloud/Service Delivery leadership.Experience in CPG/FMCG/large global enterprises.Strong grounding in automation, cloud governance, DR/BCP, cybersecurity and ITIL.Proven success running global infra operations across multiple time zones.Engineering degree from a top-tier institution (preferred).Skills & CompetenciesCore TechnicalHybrid Cloud Architecture (AWS-led), DC/compute, networking, endpoint management, identity & collaboration.AWS/Azure governance, IaC, observability, FinOps.Global network & connectivity (SD-WAN, VPN, Zscaler/Netskope, segmentation).Factory IT/OT integration, plant infra operations.Security frameworks (NIST, ISO 27001), endpoint and perimeter security.ITIL-based service delivery at global scale.Tools / PlatformsCloud & IaCAWS, Azure, GCP basicsTerraform, Ansible, CloudFormationNetworkCisco, Palo Alto, Fortinet, Check PointSD-WAN: Viptela, Versa, FortinetZscaler / Netskope (Zero Trust / SSE)WorkplaceM365, Teams, ExchangeIntune, JAMF, Workspace ONEEntra ID, SSO, MFA, Conditional AccessObservability / AIOpsDynatrace, Datadog, AppDynamics, Splunk, Elastic, Prometheus, GrafanaMicrosoft SentinelService DeliveryServiceNow / FreshserviceCMDB, SLA dashboards, incident/change/capacity processesBackup, DR & BCPAWS/Azure backup and replication frameworksLeadership BehaviourLeads global distributed teams with accountability and pace.Strong communication with CIO, CISO, CFO and board stakeholders.Calm, decisive and structured under pressure.Builds a culture of reliability, automation, simplification and excellence.