Job Title

1. ABOUT THE ORGANIZATION1.1 Company OverviewAt Progenesis IVF, we are committed to transforming lives by providing advanced fertility treatment solutions. Since our establishment in 2014, we have been focused on delivering ethical, transparent, and patient-centric fertility care. Our mission is to provide clinical excellence combined with emotional and psychological support to couples facing infertility challenges.We strive to be the most trusted fertility care provider through innovation, technology integration, ethical medical practices, and compassionate care delivery.Website: 1.2 VisionTo be the most trusted and successful fertility treatment provider by delivering world-class reproductive healthcare services.1.3 MissionTo ensure a seamless, ethical, and scientifically advanced fertility journey for patients while maintaining excellence in clinical outcomes and patient satisfaction.1.4 Core ValuesPatient First ApproachIntegrity and Ethical PracticesClinical ExcellenceInnovation and TechnologyTeamwork and AccountabilityContinuous Learning and Development2. POSITION SUMMARYThe Center Manager is responsible for the overall administration, operations, clinical coordination, patient satisfaction, compliance adherence, manpower management, and business growth of the assigned fertility center. The role involves managing the center’s Profit & Loss (P&L), ensuring compliance with regulatory standards, and facilitating collaboration between medical, administrative, and support teams.The incumbent shall ensure smooth day-to-day operations while maintaining high standards of patient care, safety, hygiene, documentation, and ethical medical practices.3. JOB OBJECTIVESThe primary objectives of the Center Manager include:Ensuring efficient operational functioning of the fertility center.Driving business growth and achieving financial targets.Maintaining high-quality clinical and administrative standards.Enhancing patient satisfaction and engagement.Managing manpower, performance monitoring, and training initiatives.Strengthening referral networks and brand visibility.Ensuring regulatory and accreditation compliance.4. KEY FUNCTIONAL RESPONSIBILITIESA. OPERATIONAL MANAGEMENT4.1 Overall Center AdministrationManage daily operational workflow across all departments.Ensure uninterrupted functioning of OPD, IPD, OT, IVF Lab, Pharmacy, and Support Services.Develop operational policies aligned with company standards.Ensure adherence to Standard Operating Procedures (SOPs).Monitor interdepartmental coordination.4.2 Financial Performance and Target AchievementDevelop and execute financial strategies.Monitor revenue generation and cost control.Drive conversion ratios from OPD consultations to treatment bookings.Review pricing strategies and package utilization.Conduct variance analysis for financial performance.4.3 Floor and Workflow ManagementMonitor patient flow and minimize waiting time.Ensure smooth coordination between consultants, nurses, coordinators, and lab teams.Resolve real-time operational bottlenecks.4.4 Clinical Process MonitoringEnsure compliance with IVF clinical protocols including:Ovum retrievalSemen collection and storageFertilization proceduresEmbryo culture and implantationMonitor clinical documentation accuracy.4.5 Hygiene and Infection ControlEnsure strict adherence to sterilization protocols.Monitor housekeeping standards.Implement infection control policies.Conduct regular hygiene audits.4.6 Documentation and Record ManagementEnsure accurate and timely maintenance of patient records.Oversee data storage confidentiality.Facilitate clinical and administrative audits.Maintain legal documentation compliance.4.7 Equipment and Infrastructure ManagementMonitor maintenance schedules for medical equipment.Coordinate AMC and warranty renewals.Maintain asset registers.Ensure calibration and validation compliance.4.8 Vendor and Inventory ManagementOversee procurement and vendor negotiations.Monitor stock levels and consumption patterns.Ensure availability of critical consumables.B. QUALITY AND COMPLIANCE MANAGEMENT4.9 Accreditation and Regulatory ComplianceImplement NABH, NABL, ISO, and QAI standards.Ensure compliance with state and national healthcare regulations.Maintain license renewals and compliance documentation.4.10 Quality Assurance ProgramsConduct internal audits.Implement corrective and preventive actions.Monitor patient safety indicators.C. PATIENT EXPERIENCE MANAGEMENT4.11 Patient Relationship ManagementEnsure high patient satisfaction levels.Manage grievance redressal mechanisms.Conduct patient counselling sessions when required.4.12 Financial CounsellingEducate patients regarding treatment costs.Explain payment structures and refund policies.Support ethical and transparent communication.4.13 Emotional Support SystemsEnsure empathetic patient handling.Monitor counselling effectiveness.D. BUSINESS DEVELOPMENT AND MARKETING SUPPORT4.14 Business ExpansionAchieve revenue targets.Monitor conversion rates.Develop referral doctor networks.4.15 Marketing CollaborationSupport marketing campaigns.Participate in awareness programs.Strengthen brand presence locally.E. HUMAN RESOURCE AND MANPOWER MANAGEMENT4.16 Workforce PlanningIdentify manpower requirements.Participate in recruitment and onboarding.4.17 Performance ManagementConduct performance appraisals.Set performance goals.Monitor productivity indicators.4.18 Staff Engagement and DevelopmentConduct regular training programs.Address employee grievances.Promote teamwork and collaboration.4.19 Duty Roster and Rotation ManagementEnsure balanced staffing schedules.Facilitate cross-departmental rotations.F. DATA MANAGEMENT AND REPORTING4.20 Reporting ResponsibilitiesSubmit daily, weekly, monthly, and annual reports.Maintain reporting through HIMS, Google Sheets, and manual records.Monitor KPIs related to operations, clinical outcomes, and finance.G. EVENT AND COMMUNITY OUTREACH MANAGEMENT4.21 Event PlanningOrganize awareness programs.Manage promotional and patient engagement events.Conduct in-house celebratory patient events.H. MONITORING AND AUDITING4.22 Internal AuditsConduct pharmacy audits.Monitor departmental performance.Ensure compliance with policies.I. TRAINING AND DEVELOPMENT4.23 Staff Skill DevelopmentConduct regular training sessions.Nominate staff for external training.Evaluate training effectiveness.J. ASSET MANAGEMENT4.24 Asset Control and MaintenanceMaintain asset inventory.Ensure preventive maintenance.Conduct periodic asset audits.K. FINANCIAL MANAGEMENT4.25 Budget PlanningDevelop annual budgets.Monitor financial performance.Control operational expenses.4.26 Billing and Revenue MonitoringOversee billing accuracy.Monitor reimbursement processing.Ensure timely refunds.5. KEY PERFORMANCE INDICATORS (KPIs)Revenue Target AchievementPatient Satisfaction ScoresOPD to Booking Conversion RatioEmployee Retention RateCompliance Audit ScoresInfection Control MetricsInventory OptimizationEquipment Downtime Reduction6. DECISION MAKING AUTHORITYOperational workflow decisionsResource allocationStaff schedulingVendor coordinationPatient service resolution7. WORKING RELATIONSHIPSInternal StakeholdersMedical DirectorsIVF ConsultantsEmbryologistsNursing StaffFinance DepartmentMarketing TeamHR DepartmentExternal StakeholdersReferral DoctorsVendorsAccreditation BodiesPatients and Families8. QUALIFICATIONSMandatoryMBBS / BDS / BAMS / BHMS / Bachelor’s DegreePreferredMaster’s Degree in Healthcare Administration or MBA Hospital Management9. EXPERIENCEMinimum 5 to 6 years in healthcare operationsExperience in fertility or multi-specialty hospital preferred10. TECHNICAL COMPETENCIESHospital Operations ManagementFinancial PlanningClinical CoordinationAccreditation KnowledgeHealthcare Regulations UnderstandingMedical Documentation SystemsData Analytics and Reporting11. BEHAVIOURAL COMPETENCIESLeadership ExcellenceEmotional IntelligenceConflict Resolution SkillsStrategic ThinkingDecision Making AbilityPatient Centric MindsetEthical Conduct12. LANGUAGE REQUIREMENTSEnglishHindiMarathi (For Maharashtra)Regional Language (If applicable)13. WORKING CONDITIONSHealthcare EnvironmentHigh patient interactionRequires multi-taskingMay involve extended working hours during emergencies14. CAREER PROGRESSIONSenior Center ManagerRegional Operations ManagerGeneral Manager – Operations15. PERFORMANCE REVIEWPerformance will be evaluated based on:Business GrowthOperational EfficiencyClinical CoordinationPatient ExperienceStaff EngagementCompliance Score16. ETHICAL AND LEGAL RESPONSIBILITIESThe Center Manager must ensure:Ethical medical practicesConfidentiality of patient informationCompliance with legal healthcare regulationsTransparent patient communication17. RISK MANAGEMENT RESPONSIBILITIESIdentify operational risksImplement mitigation strategiesEnsure patient safety protocolsReport incidents promptly18. TECHNOLOGY AND DIGITAL RESPONSIBILITIESEnsure HIMS utilizationMonitor data accuracyImplement digital reporting systemsSupport telemedicine initiatives19. CONTINUOUS IMPROVEMENTThe Center Manager must actively participate in:Process improvement initiativesTechnology adoptionClinical innovation supportPatient experience enhancement