Job Title

Role overviewFraX is building a new way for retail investors to invest in premium real estate through a digital-first platform. We are hiring a customer-facing operator who can convert high-intent users and support them through the full journey—from signup to first investment and post-investment queries.What you will ownCall and convert warm leads: Speak to interested users, explain the product clearly, handle objections, and drive them to complete the investment.Onboarding and journey support: Help users complete KYC, e-sign, and payments; resolve drop-offs with strong follow-ups.Post-investment support: Handle customer queries after investment and coordinate internally to resolve issues quickly and correctly.Pipeline discipline: Track every user interaction (status, notes, next step, follow-up date) and ensure no lead is dropped.Process improvement: Identify common friction points and work with product/ops to improve scripts, FAQs, and the in-app journey.What we are looking for (must-have)3-7 years experience in inside sales, relationship management, customer onboarding, or customer operations with significant phone-based work.Strong comfort with calling users daily and driving outcomes (30–60 calls/day is typical).Clear, confident communication in English and Hindi.Ability to handle high-trust, high-ticket conversations calmly and professionally.Strong follow-through and organization and ability to close leads.(Good to haveExperience in fintech, wealth/investing, insurance, lending, or high-ticket/luxury sales.Familiarity with CRM/ticketing tools (Zoho/HubSpot/Freshdesk/Intercom) and basic reporting in Google Sheets.Location: Gurgaon (On-site)Employment Type: Full-time