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Job Title: Associate – Floor Operations (with IT Support)Location: GurgaonWork Mode: On-Site (6 days a week)About the Role:We are looking for a proactive Associate to manage daily floor operations while providing essential IT support for operational systems. This role ensures smooth workflow on the floor, monitors performance, resolves technical issues, and supports process efficiency. It’s a perfect opportunity for someone who enjoys operations and technology.Key Responsibilities:Oversee day-to-day floor operations and ensure adherence to processes.Monitor performance metrics, generate reports, and escalate issues as needed.Provide first-level IT support for operational systems, hardware, and software.Troubleshoot technical issues and coordinate with IT teams for complex problems.Assist in onboarding and training new staff on operational processes and systems.Maintain documentation and contribute to process improvement initiatives.What We’re Looking For:Bachelor’s degree or equivalent experience.0–2 years in operations or IT support.Basic to intermediate knowledge of IT systems and troubleshooting.Strong organizational, analytical, and communication skills.Comfortable working in a fast-paced floor environment.Why Join Us:Hands-on experience in both operations and IT support.Career growth into senior operations or IT roles.Dynamic, collaborative, and fast-paced work environment.