CHANEL is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewelry, and Watches. Founded by Gabrielle CHANEL in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, CHANEL employs more than 32,000 people worldwide.As an independent company, its core values are grounded in:Exceptional creation and client experienceNurturing human potential Having a positive impact – on people, the environment, and communities around the world. As part of this, the House promotes arts, culture, and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. LEAD BUSINESS ANALYST Department: Information Technology (IT)We are seeking an experienced Application functional Specialist (10+ years) with a strong background in ERP (Microsoft Dynamics 365 Finance and Operations). The ideal candidate will bring proven experience and deep knowledge of the retail industry, working closely with global teams, SI partners, Indian regional business teams, and key users to drive successful technology adoption and project delivery across CHANEL India.Your main responsibilities are:Collaborate with regional/global project teams, SI partners, and India business key users to drive POS and ERP adoption for boutiquesGather, analyze, and document requirements from business teams and key usersAct as the primary bridge between business teams/key users and technical teams/SI partners, ensuring clear and effective communicationActively participate in project meetings; document outcomes and action items for traceabilityContribute to the creation and review of Functional Specification Documents (FSD) Lead and support System Integration Testing (SIT), ensuring successful execution and resolution of any issueConduct user training sessions for business teams and key users on newly developed applications and processesCoordinate and oversee User Acceptance Testing (UAT), ensuring active participation from business teams/key users and a bug-free outcomeActively participate in data conversion activities, ensuring accuracy and integrity during migrationEngage in planning and executing cutover activities for go-livePerform comprehensive pre-go-live checks with SI partners to guarantee system readiness and a hassle-free launchEnsure the system is prepared for a smooth, hassle-free go-liveProvide regular updates on day-to-day tasks and project status to the reporting managerDeliver post-go-live support, including boutique visits as needed to resolve operational issues and ensure user satisfactionProject Management.What you will bring: 10+ years of hands-on experience in Microsoft Dynamics 365 F&O with retail domain knowledgeProven experience and deep knowledge of the retail industry, with a strong understanding of retail business processes and operationsStrong background in collaborating with business teams and key users throughout all phases of retail transformation projectsExtensive experience in requirement gathering, documentation (FSD, TSD), SIT, UAT, data conversion, cutover, and go-live supportProven ability to work with global teams, SI partners, and diverse business teamsStrong communication, stakeholder management, and training delivery skillsAnalytical mindset with problem-solving capabilities and attention to detailExperience in post-go-live support and on-site troubleshooting in retail environmentsExperience in luxury or premium retail environmentsExposure to global ERP and POS rolloutsCertification in Microsoft Dynamics 365 F&O or relevant technologies.CHANEL is dedicated to creating conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, and the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.CHANEL remains committed to rewarding people competitively, as well as offering initiatives such as well-being programs, learning and development opportunities, and parental leave for all parents globally.
Job Title
Lead Business Analyst