About noonWe’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a (add title) who can help us move even faster.Noon’s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.noon’s mission: Every door, every day.What you'll do:- Monitor real-time last-mile performance dashboards across stores and regions. - Track operational KPIs such as pickup times, delivery times, SLA compliance, and rider availability. - Identify exceptions, delays, or operational risks and escalate accordingly. - Track customer and operational defects (NDR, damages, silent orders, ONA, etc.). - Document defects with proper categorization, root cause tags, and supporting data. - Escalate recurring issues to Ground Operations, Vendor Supply, or relevant functional teams. - Assist in compiling daily performance reports and summaries for leadership. - Maintain logs of escalations, actions taken, and closure status. - Support Control Tower team in follow-ups with stores, fleet managers, and vendor partners. - Maintain organized and accurate documentation of operational issues, SOPs, and dependency trackers. - Support data validation and entry for performance databases and dashboards. - Assist in preparing weekly/monthly business review inputs. - Communicate with Ground Ops teams for on-floor updates, action items, and resolution timelines. - Liaise with Rider Supply and Vendor teams to fill rider shortages or deployment gaps. - Work with Customer Experience teams on defect validations and customer-impacting cases.What you'll need:- 1-2 years of experience in a Logistics or Control Tower role - Bachelor degree in a quantitative subject - Good analytical skills with proficiency in Excel/GSheets - Good communication and coordination skills - Strong analytical and statistical analysis skills to extract insights and recommendations - Ability to roll up your sleeves and get your hands dirty - Capable of working in highly ambiguous situations comfortably - Understanding Logistics metrics and stakeholder management - Ability to accommodate flexibility in the work scheduleWho will excel?- We’re looking for people with high standards, who understand that hard work matters. - You need to be relentlessly resourceful and operate with a deep bias for action. - We need people with the courage to be fiercely original. - noon is not for everyone; readiness to adapt, pivot, and learn is essential.
Job Title
Assistant, Control Tower