Role ResponsibilitiesServing as the first point of contact for customers seeking technical assistance over the phone, support portal, or emailIdentifying and assessing customers’ needsSupport for basic customer issues and requests related to IT systems and applicationsEscalate service requests that cannot be scheduled within agreed service levelsImprove customer service, perception, and satisfactionQualifications/SkillsProven experience in IT support, Service Desk, Technical Support or Customer SupportGood understanding of IT concepts and 1st level support experience for:M365( Outlook, Teams, OneDrive)End user Device Support : Laptop OS( MS Win11, MAC IoS) support, Networking, Client VPN(Zscaler), IphoneUser management: ︈AD users & groups, MFA, Permissions and Access management, Azure and Intune relevant experienceApplication Support: SW installation and troubleshootingExcellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessaryProblem-solving skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situationsCustomer-oriented and cool-temperedAbility to work in a team and communicate effectivelyLanguage skills : English Full Professional Proficiency, German is considered a big plus.
Job Title
Technical Support Engineer