Responsible for providing sales support and handling order management cycle for existing accounts.The responsibilities will include following up for the orders, providing order acknowledgement to the customers, Raising Purchase requisition, arranging shipments for the customers, following up for the payment and liaising with the team members and internal stakeholders in Singapore.Provide excellent customer service and prompt response to customer queries.Be an integral part of the team and work closely with the team members located in India as well as Singapore.Be active and provide efficient support to Field sales team members in effective customer account management.This is an office job, but we provide hybrid and flexible working environment.Profile description:Graduate in any field with relevant work experience is preferred.The candidate must be proficient with Microsoft office suite.Must have experience in using ERP system. Experience with Exact and/or Zoho is preferred.Ability to write and converse fluently in English is a must. The candidate should also possess excellent communication skills.Must be able to work independently, with initiative and tenacity.Candidate will need to manage order inflows, execution of deliveries, payment follow-ups, follow-ups with customers on quotation and sample approval status, and any relevant administration activities assigned. Should be able to work in high pressure and demanding environment. Work Experience: 3 years to 5 yearsBasic qualification: Graduate (Any field)Exim & Mfr is a group company of Bulten AB Sweden. With Headquarter in Sweden, Bulten AB has legacy of more than 150 years in manufacturing fasteners and c-class Mechanical components. In 2023, Bulten AB acquired Exim & Mfr. Established in 1982, Exim is a Singapore based company and a leading distributor of Fasteners, Electro-mechanical Hardware Components, Sleevings/Tubings and wire management accessories with a strong local and regional presence. We are accredited with 12 quality certificates including ISO 9001:2000; AS 9120, ISO 13485, ISO 22301, ISO 26001, ISO 29001 and ISO 14001:2004. We have state of the art quality assurance lab and warehousing facility in Singapore.To enhance our presence in the Indian market and to capture the tremendous market potential, we are recruiting for the position of Customer Service Executive in Bangalore, and we invite applications for the sameCompany: website: .sgContact Person: Neel Shah, Senior Country Sales ManagerAddress: Exim & Mfr India, IndiQube Edge, Next to Microsoft Office, Sarjapur outer Ring Road, Bellandur, Bengaluru, Karnataka 560103Contact Number: 91-9980548644
Job Title
Customer Service Executive