Job Title

Role Purpose(s)The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.Job Responsibilities & DutiesOperates and monitors all systems, applications, network and telecommunication line usageFault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant partiesPerform and execute user service requests in accordance with QMS standard.Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.)Day-to-day data center Physical Security Controller to maintain proper security within the data centreMaintains and monitors usage of storage media, stationery, etc.Generate inventory and statistical reportsMust be willing to work 24x7 12hr shiftsAny other duties as and when assigned.Qualifications2 years' of Technical Support for Network Operations Center (NOC)Customer service orientedStrong written and verbal and troubleshooting skillsEducation RequirementsDiploma in Information Technology, Computer Science, or a related field from a local PolytechnicWorking Experience RequirementsBasic knowledge in PC operations and computer networking.Experience in computer operations environmentFresh diploma graduates are welcome to apply.Skills RequiredStrong problem-solving skills and attention to detail.Excellent communication skills, both verbal and written.Ability to work independently and as part of a team.Windows and Linux KnowledgeITIL FoundationSolid knowledge of Linux operating systems (e.g., Red Hat, CentOS, Ubuntu, Debian).Experience with basic system administration tasks, including user management, software installation, and package management (e.g., yum, apt).Familiarity with command-line tools and shell scriptingNote: Shift Time 9:00 PM to 9:00 AM Night shift 2 Days and 2 Days Holiday .Location : BangaloreNotice Immediate joinerInterview : F2FTotal YOE: 2