Job Title

THIS IS FOR FRESHERS Note: Please read the job description carefully before you apply. Please don't submit applications without reviewing the requirements. If you don't get a response from us, it may be because your profile doesn't match the criteria.Customer Success Specialist (Fresher)Location: On-site (Night Shift)Experience: 0–6 MonthsWork Mode: Full-timeMode: Face-to-Face only (No virtual interviews)Rounds: 3 rounds of in-person interviews (Same day and Same Time)About the RoleWe are seeking an enthusiastic and customer-focused Customer Success Specialist to join our team. This is an excellent opportunity for fresh graduates who are eager to build a career in customer success. You will assist in managing customer queries, supporting project execution, and ensuring a smooth and positive customer experience.The ideal candidate is a strong communicator, a proactive problem-solver, and someone willing to learn and grow in a fast-paced environment.Key ResponsibilitiesHandle client communication and ensure timely updatesCoordinate with internal teams for client deliverablesDocument client needs, feedback, and expectationsBuild strong rapport and maintain long-term client relationshipsRespond to and resolve customer queries promptly and professionallySupport customer retention through effective post-sales engagementTrack and coordinate customer tasks and project-related activitiesWork closely with Sales & Support teamsMaintain accurate customer interaction records and feedbackWork in night shifts to support customers across the US time zones.Required Skills & QualificationsExperience: 0–6 months & Freshers welcomeCommunication: Excellent spoken and written EnglishCustomer/Client Mindset: Strong willingness to assist and handle clients professionallyProblem-Solving: Ability to think critically and provide effective solutionsAdaptability: Quick learner with the ability to work in a fast-paced environmentTechnical Skills: Basic understanding of CRM tools, ticketing systems & MS Office (training will be provided)Availability: Must be willing to work from the office on night shiftsWhy Join Us?Competitive salary and company benefits.Opportunity to build a strong foundation in client management & customer successWork in a dynamic, collaborative, and customer-centric environment