Job Title

Title: Manager – Learning and DevelopmentLocation: Delhi, IndiaExperience: 10-12 yearsAbout Us: We are a leading digital airport company delivering world-class airport services through digital interventions, strong engineering DNA, IT operations, and digital services. With current revenues of ~US$50 million (long-term contracts secured), we aim to scale to US$500 million over the next 5 years. We are expanding our client base (domestic & global airports and related adjacencies) and enhancing our portfolio: managed services, new digital services/products, airport services platforms, etc.Role Overview We are seeking a visionary L&D leader to spearhead our global learning and development strategy. The ideal candidate will drive change management, define competencies, and personalize career paths leveraging AI and micro-modulation techniques. Experience in building competency models, tech skill gap analysis, and partnering with business leaders is critical. The role is a full-time, on-site position based in Delhi, requiring close collaboration with leadership and cross-functional teams to effectively drive organization-wide initiatives.Key ResponsibilitiesDefine and implement a robust role taxonomy and skill-dictionary across technology, operations, and service domains.Lead role mapping & job levelling to ensure clarity in roles, skills, career paths and capacity planning.Design and maintain functional, technical, leadership learning roadmaps; introduce programs such as coaching, mentoring, stretch assignments.Institutionalize digital learning platforms (LMS, micro-learning, blended learning) and build culture of continuous learning.Establish metrics and dashboards to monitor learning uptake, capability growth, ROI from development programs, skill gaps, etc.Establish and execute global L&D strategy aligned with business goals.Define core competencies and create distinct career paths for tenured and high-potential talent.Leverage AI for predictive trends and skill gap analysis. Design formal learning modules and personalized development plans.Lead change management initiatives at a global scaleDrive technology talent development with WAISL exposure.Build competency models and learning pathways from scratch.Collaborate with leadership for strategic L&D partnering.Qualifications & SkillsPostgraduate in Human Resources, Business Management, Organizational Psychology, or related field preferred.10-12 years of progressive experience in talent development preferably in IT / Digital / Technology services.Deep experience in designing role taxonomies, skill dictionaries, role mapping, skill gap analysis, leadership / technical capability frameworks, competency modelling and career pathingStrong stakeholder management (CXOs, Business Heads, HRBPs), change management.Familiarity with tools and technologies: LMS, people analytics, HRIS systems, performance management tools, digital learning platforms.Excellent communication skills, presentation, facilitation, influencing across levels.Data-oriented mindset; able to use metrics, dashboards to track program impact.What You’ll GetOpportunity to build and own talent architecture in a high growth tech/digital organization scaling rapidly.Exposure to airport & travel-tech domains; both domestic & global clients.Close partnership with leadership; ability to influence strategic direction.A learning, innovation-driven culture.