Job Title

Now Hiring: Customer Relations Specialist (Pacific Time Hours)**Are you a strong communicator who thrives on building relationships and keeping clients supported and informed? We’re looking for a proactive, detail-oriented Customer Relations Specialist to support our EdTech platform.This role is ideal for someone who understands both people and process—someone who can confidently manage client relationships while effectively triaging and coordinating software support needs.**To apply for this job you must send your hourly rate and resume to resumes@ only.ScheduleMust be available during Pacific Time (PST) business hoursKey ResponsibilitiesReview incoming software support ticketsDetermine ticket severity and assign/escalate appropriatelyEnsure timely follow-up and resolution coordinationMaintain accurate records within the Jira systemServe as a primary point of contact for client communicationManage and nurture ongoing client relationshipsParticipate in and support client meetingsQualificationsExcellent verbal and written communication skillsStrong customer service and relationship management experienceAbility to assess urgency and prioritize effectivelyExperience working with Jira ticketing systemOrganized, responsive, and solutions-orientedComfortable working cross-functionally with technical teamsWhat We’re Looking ForSomeone who brings professionalism, empathy, and accountability to every client interaction. You’re calm under pressure, organized in your workflow, and understand how to balance urgency with quality service.If you enjoy being the bridge between clients and technical teams and want to play a key role in delivering exceptional customer experiences, we’d love to connect.To apply for this job you must send your hourly rate and resume to resumes@ only.