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Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President – Quality In this role, you will be accountable for all the strategic and execution activities related to Quality assurance in US Wealth and Retirement processes.Key ResponsibilitiesDefine & Lead QA Strategy: Design and implement a robust Quality Assurance framework across US Wealth & Retirement operations, aligned to regulatory, client, and business objectives.Governance & Controls Excellence: Evaluate control effectiveness, strengthen risk mitigation mechanisms, and introduce proactive controls to minimize financial and regulatory exposure.Lead & Develop QA Teams: Manage and mentor high-performing QA teams; drive audit rigor, calibration discipline, and structured performance improvement programs.Client Engagement & Relationship Management: Serve as the primary QA interface for clients; lead governance forums, present insights, and provide strategic recommendations.Performance & Insight-Led Improvement: Translate audit insights into actionable interventions to enhance SLA adherence, accuracy, productivity, and overall business health.Cross-Functional Collaboration: Partner with Operations, Compliance, Risk, and Transformation teams to embed quality-by-design principles across processes.Dashboarding & Reporting: Publish executive dashboards, quality scorecards, business health metrics, and improvement trackers across business groups.Continuous Improvement & Transformation: Drive automation, digitization, and analytics-led quality initiatives to improve efficiency and scalability.Leadership Reviews & Governance Forums: Conduct periodic business reviews with senior leadership and line managers covering SLA performance, risk posture, and client health.Industry & Regulatory Alignment: Stay current with US Wealth & Retirement regulations, industry best practices, and evolving risk trends.Qualifications we seek in you! Minimum Qualifications / Skills • Relevant experience in US Wealth & Retirement operationsStrong understanding of QA methodologies, audit frameworks, and control environmentsProven experience leading QA teams in regulated environmentsExpertise in regulatory requirements and industry standardsPreferred Skills & CapabilitiesExecutive-level communication and stakeholder management skillsStrong analytical and problem-solving capability with data-driven decision makingExperience leveraging QA tools, automation, and analytics platformsDemonstrated ability to engage senior client stakeholders and lead governance discussionsBusiness acumen across multiple operational focus areasExperience contributing to business growth, transformation initiatives, and revenue expansionWhy join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.