Job Title

Amagi is an AI-enabled industry cloud platform built for the new video economy, helping media companies modernize operations, unify streaming and broadcast workflows, and drive advanced monetization. From live remote production and real-time ad decisioning to automated playout and global content syndication. We operate a dynamic content and advertising marketplace and offer fully managed broadcast services that ensure 24/7 reliability and compliance. Trusted by 56% of the Top 50 media companies globally, Amagi powers over 7,000 channel deliveries across 300+ content distributors, processing 500K+ hours of content and generating 26 billion+ monetized ad impressions. Headquartered in Bengaluru, India, with a 1000+ member global team across Americas, EMEA and APAC, Amagi is redefining how media is created, distributed, and monetizedintelligently and globally.Our identity and mission: Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the world's foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi Way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.Work Mode : In OfficeLocation : Bengaluru (Bannerghatta Road)Job Profile:The Tech Lead will act as the main technical interface point with assigned customers to ensure that channel go-live happens on time, with quality. Be a partner to Project Manager and provide technical leadership during customer calls. It's a joint responsibility of the tech lead and PM to teach customers and educate them about whats possible and what's not.Key Responsibilities:Understand how the customer will deliver assets, metadata, playlists, and write requirement specifications for the customization team.Understand any automation/customization/reporting requirements and any other requirements from requirements, write requirement specs, and coordinate with internal Engineering/CustomizationWork with customers and internal teams on any change in requirements.Understand customer requirements and advise on how to use Amagi’s products and services to fulfil those requirements.Work closely with Implementation Engineers to deploy and configure Amagi’s and third-party software solutions, and ensure the configurations and deployment are properBuild trusting relationships with customers and partnersAdopt quality as a mindset. Ensure that everything being sent or delivered to the customer is tested and works as expected. Double-check the technical work done by the Product and Engineering team, the Customization team, DevOps, and/or the implementation teamsObtain a deep understanding of ALL Amagi products and servicesGuide, train, and mentor Implementation EngineersWork with the Engineering team to understand new features and deploy new customer requirements that are otherwise not supported by the productBe available to work in the US ShiftSkills and Expertise Required:Our ideal candidate has atleast 8 years of experience in the Media Tech domain, with at least 2 of them in an external customer-facing role.Expertise in Playout and Live orchestration systemsExpertise in asset and metadata ingest and transcodingExpertise in at least one scheduling systemExpertise in at least one playout system and graphics insertion systemExperience in working with Transport Stream and various encodersExpertise in stream delivery over internet technologies - SRT, Zixi, HLS, DASHExpertise in stream delivery over fiber, ASI, and SDIExpertise in AWS media services - Medialive, Mediastore, MediaTailor, etcKnowledge of how EPG worksGood Communication SkillsAdvanced Knowledge of various video codecs and standardsAdvanced knowledge of how playout systems workGood Interpersonal SkillsGood Communication Skills