Job Title: SAP Technical Delivery Manager (TDM) – S/4HANA (FI/CO or SCM)Location: [Specify Location]Experience: 10+ YearsEmployment Type: Full-TimeRole OverviewWe are seeking an experienced SAP Technical Delivery Manager (TDM) to lead day-to-day AMS delivery for a parallel SAP S/4HANA (Retail) landscape. The ideal candidate must possess strong domain expertise in either FI/CO or SCM, along with solid integration knowledge and proven service delivery leadership experience.This role requires ownership of service governance, SLA/KPI management, stakeholder alignment, and technical oversight across interfaces, transports, and performance monitoring.Key Responsibilities1. Service Delivery & GovernanceOwn end-to-end AMS delivery for SAP S/4HANA Retail landscape.Establish scope governance and post-discovery SLA framework.Lead Incident, Problem, and Change Management (P2–P4).Chair CAB inputs and ensure functional RCA-only scope adherence.Drive Service Improvement Plans (automation, noise reduction).2. Domain Expertise (Mandatory – One Primary Tower)Either Strong in FI/CO:GL, AP, AR, AAGR/IR, 3-way matchPeriod close readinessOR Strong in SCM:Inbound/Outbound processesASN, STO, RTVInventory, Cycle countTMS/WMS exposureWorking knowledge of the other module is required.3. Integration & Interface OversightManage and monitor interface runbooks:ALE/IDocAIFCPI / PI-POOversee job monitoring using:SM37, SMQ1, SMQ2, SM58, SLG1Ensure reliable 18×5 monitoring & 8×5 functional coverage.4. Technical & Architecture LeadershipStrong understanding of SAP S/4HANA architecture.Manage transports, retrofit cycles, freeze windows.Performance triage and issue resolution.Coordinate with Basis, Infra, and external vendors.5. Change & Release ManagementTranslate issues into well-defined CRs (Minor vs Major).Define impact, regression scope, risk & backout plans.Own transport calendars and governance.Orchestrate dress rehearsals, cutover & hyper care for July 2026 go-live.Ensure interface sign-offs and close checklists.6. Stakeholder & Team ManagementManage RACI across:Customer ITBusiness SMEsL2 OpsL3 FI/SCM/Integration teamsThird-party vendorsConduct weekly/monthly service reviews.Publish SLA/KPI dashboards (MTTA, MTTR, backlog ageing).Ensure proper KT, SOP, ICD, and Knowledge Base documentation.Required Skills & Qualifications10+ years of SAP AMS / Service Delivery experience.Proven tower lead experience in FI/CO or SCM.Strong integration knowledge (ALE, IDoc, AIF, CPI, PI-PO).Experience in SLA/KPI governance and ITIL-based delivery.Strong stakeholder communication and onshore-offshore leadership.ITIL Foundation certification preferred.
Job Title
SAP Technical Delivery Manager