Job Title

Role: Team Manager - Continuous Improvement (Revenue Cycle Management - US Healthcare)Level: Sr AssociateFulltimeBangaloreJob Description Summary:The IBO Continuous Improvement (CI) Associate supports execution of operational excellence initiatives across revenue cycle operations. This role focuses on driving performance within high-volume production teams (including but not limited to: coding, billing, follow-up, cash posting, AR resolution, denials, credit balance, and patient access support functions), improving accuracy and turnaround time, reducing rework, and strengthening alignment between India IBO teams and stakeholders.The CI Associate plays a critical role in monitoring daily performance, identifying breakdowns, supporting standardization, and ensuring best-practice workflows are executed consistently across teams and clients. Personnel should be self-motivated and proactive in taking initiative to achieve organizational goals without constant supervision. Responsibilities may include but are not limited to the following:Key Responsibilities:1. CI Support & Daily Operations MonitoringEstablish daily monitoring standards for Production, Quality, and TAT performance across multiple IBO workstreams.Assist operational team in identifying underperformance trends, backlogs, and workflow bottlenecks in real time.Primary role in managing process improvement initiatives and operational projects as neededSupport adoption and success of Huron provided technology and identify opportunities for technology innovationSupport operational leads in standardization of work driver queue escalations for follow-up, coding, billing, refunds, payment posting, and other IBO lines of business.Escalate volume spikes, systemic errors, payer-specific issues, and client concerns to CI Leads and IBO Operations Managers.2. Process Standardization & DocumentationSupport development and maintenance of standardized HMS SOPs, desk-level procedures, checklists, and detailed workflows specific to IBO operations.Ensure IBO teams follow consistent processes across clients, facilities, and lines of business.Document new workflows following client process changes, payer updates, audit findings, or system enhancements.Participate in client and IBO alignment calls to capture changes and translate them into clear IBO documentation.3. Data Analysis & ReportingCompile and analyze IBO operational performance metrics, including but not limited to:Productivity & throughput (per associate / per process)Quality accuracy %TAT % complianceDenial trends & first-pass resolutionBWIP / AR aging / pending volumesCash TrendingCredit balance inventory trendsIdentify process variations, recurring issues, and improvement opportunities.Build and maintain visual dashboards for leaders in India and the U.S.Support benefit validation for CI projects (reduction in TAT, rework, denial rates, cost-to-collect, etc.)4. Problem Solving & CI ToolsConduct root cause analysis to support operational enhancementsSupport pilots and controlled trials for improved workflows.Partner with Training and Ops to implement targeted quality improvement initiatives based on root cause analysis findingsTrack implementation progress and ensure actions are completed by owners5. Communication & CollaborationAct as the primary liaison between IBO teams and Huron and client leadership where appropriateJoin calibration calls, metric reviews, and workgroup meetings to represent IBO performance insights.Communicate workflow clarifications, change requests, metric definitions, and performance updates to production teams.Prepare concise summaries, decks, and daily/weekly status updates for leadership.6. Change Management & Training SupportAssist with rollout of new processes to IBO teams through training, huddles, job aids, and competency checks.Monitor adoption rates and identify whether teams are following standard work.Gather frontline feedback to inform further process refinements.Support continuous reinforcement activities to ensure sustained improvement.Job Details: Flexible to work in U.S. shift timings (5:30 PM IST, 6:30 PM IST, or 8:00 PM IST)Proficient in MS Office tools, Visio, Power BI, and related applicationsAbility to solve complex, scope-specific problems with minimal supervisionDevelop comprehensive knowledge of business processes supported by our software productsGain deep understanding of operational processes within the defined scope of workQualifications:3-6 years of experience in healthcare, revenue cycle management or other relevant domains3-5 years actively driving process improvement/standardizationFamiliarity with Lean methodologies and systemsProficient in MS Excel and creating Excel macrosStrong ability to analyze raw data, draw conclusions and develop actionable recommendationsAbility to handle multiple tasks of reporting simultaneouslyAbility to adapt quickly to new and changing technical environments as well as strong analytical, problem-solving and quantitative abilities.Solid verbal and written communication skills are required.Education/Certification:A bachelor's degree is required in Operations Research (OR), Quality Management, Statistics, or a closely related discipline.Master’s degree preferred.Certifications:Continuous Improvement or Project Management Certification – PreferredPreferred Qualifications: Experience supporting Continuous Improvement (CI) methodologies such as Lean, Six Sigma, PDCA, A3, and Kaizen.Skilled in creating SOPs, playbooks, and standardized work documentation.Familiarity with Epic, Cerner, Meditech Expanse, Athena, or other Revenue Cycle Management (RCM) systems.Knowledge of HFMA best practices and CMS regulatory requirements.Experience operating in an Agile/Scrum framework preferred.Experience with Robotic Process Automation preferred.Huron Info:Company’s LinkedIn profile- Partner- Manifesto- People & Values –