Imaging Endpoints (IE) is an Imaging Technology and Imaging Clinical Research Organization (iCRO). We are passionately focused on our vision to Connect Imaging to the CureTM. Everything we do is aligned with this singular purpose. We work every day excited to advance imaging science, technology, and services to bring curative technologies to humankind. We have supported many of the most impactful new drug approvals in oncology, and we are seeking the most talented individuals globally that are passionate in their desire to assist us in our mission to customize each clinical trial’s imaging to optimize the opportunity to demonstrate efficacy.Imaging Endpoints is based in Scottsdale, Arizona, with offices in Cambridge, Massachusetts; London, UK; Leiden, Netherlands; Basel, Switzerland; Hyderabad, India and Shanghai, China. We are an affiliate of HonorHealth, one of the largest healthcare systems nationally, and Scottsdale Medical Imaging Limited (SMIL/RadPartners), the largest private radiology group in the United States. We are recognized as the world’s largest and most preeminent iCRO in oncology.The IT Support Engineer is responsible for providing first level support to internal IE Users and external IE Users, including but not limited to, Medical Professionals. IT Support Engineer is responsible for activities related to onboarding users and Medical Professionals and for the execution of standard operating procedures (SOPs) under the direction of assigned Innovation and IT Leadership.IT SUPPORT ENGINEERRESPONSIBILITIESOffice 365 administration and troubleshootingWindows administration supportActive Directory user management (password resets, account unlocks, group access)Understanding of RBAC conceptsStrong end-user support capabilityKnowledge of automation (good to have)ITIL certification (preferred)Basic knowledge of Citrix (good to have)Receive and configure laptops for usersProvide desktop support to users, including Microsoft O365 and other applicationsRespond to alerts triggered by failures or warnings in the IT environmentAccount management, including Onboarding and SeparationPerform basic Windows server administration activitiesPerform administration duties on various imaging applicationsExecute SOP (standard operating procedures) requestsProvide a shift handover at the end of his/her shiftWork on shifts as assignedOther duties as assignedEDUCATION AND EXPERIENCEBachelor of Science in Information Technology, Computer Science is preferred or related field.Minimum of two (2) years or equivalent Service Desk experience.Microsoft 365 certification is preferred.Experienced in handling users from different regions and should be able to communicate seamlessly.SKILLSKnowledge of desktop and laptop hardware.Knowledge of Windows 10 and Office Suite Applications.Knowledge of Windows server, including knowledge of Active Directory, Print Server, Group Policy, preferred.Knowledge of Microsoft Office 365, preferred.Knowledge of TCP/IP and network preferred.Knowledge of Citrix preferred.Service-oriented approach, flexible, and proactive.Must have superior attention to detail and excellent oral and written communication skills.Self-driven, ability to get the job done with little supervision, positive can-do attitude.Ability to excel in a team environment.Ability to work in strict compliance with all procedures, rules, and regulations.Maintain strict confidentiality of sensitive data, records, files, conversations, etc.Must have ability to grasp new concepts quickly.Ability to adapt quickly changing dynamics of the organization and industry.Prior knowledge of scripting/automation is going to be a big plus.Knowledge of ticketing and remote management systems.IMAGING ENDPOINTS’ TEAM CHARACTERISTICSPassion to Connect Imaging to the CureTM and pursue a meaningful career by improving the lives of cancer patients through imagingStrong desire to be part of a dynamic, global team working closely together and growing year after year in a rewarding environment to help humanity through imagingCommitment and caring for our fellow team members, their families, and the communities IE serves - see Caring Endpoints and high ethical standards; we always do the right thingHigh intellect and ingenuity; we enjoy solving problems, finding a better way, and the challenge of making a difference by improving livesStructured, organized, detail-oriented, and self-motivated; we approach each day with a detailed plan and excitement to accomplish the day’s objectives while striving to improve ourselves and IE everydayAccountable; we do what we say and communicative effectively to meet deadlines; we enjoy advancing clinical trials, helping patients, and celebrating successHigh standard for excellence; we proof our own work, hold high standards for ourselves and our team, and always prioritize quality above all elsePHYSICAL REQUIREMENTSWhile performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.Travel: About 5% (domestic and/or international)
Job Title
IT Support Engineer