Position Purpose: Support ProcessPlus (new Camunda CoE platform developed to support Process Orchestration and workflow automation)ResponsibilitiesDirect Responsibilities· Provide L1 Production Support for the Camunda platform· Automate away toil using a combination of scripting, tooling, and process improvements· Drive transformation strategies involving infrastructure / platform hygiene· Implementing new technologies or processes to improve efficiency and reduce costs e.g.:- CI/CD implementation· Monitoring system performance and capacity levels to ensure high availability of applications with minimal downtime· Investigating any service disruptions or other service issues to identify their causes· Performing regular audits of computer systems to check for signs of degradation or malfunction· Developing and implementing new methods of measuring service quality and customer satisfaction· Conducting capacity planning to ensure that new technologies can be accommodated without impacting existing users· Conducting post-mortem examinations of failed systems to identify and address root cause· Drive various Automation, Monitoring & Tooling common purpose initiatives across CEFS APS and other teams within CIB APS· Accountable for generation, reporting and improvements of various Production KPIs, SLAs and dashboards for APS teams· Accountable for improvements in service and presentations for all governances and steering committeesContributing Responsibilities· Accountable for maintenance and improvement of IT continuity plans (ICP)· Steer the new application and major development technical feedback and participating in ITSVC· Lead platform validation and any performance tuning opportunities· Accountable for Obsolescence and Vulnerability managementTechnical & Behavioral CompetenciesStrong knowledge of cloud computing, K8s,Strong knowledge on Unix/Windows and Oracle/SQL, postgresStrong knowledge of Service Management process (Incident, Problem, Change)Strong knowledge of active monitoring and alerting tools e.g.:- DynatraceStrong knowledge of Log aggregators/BIs tools i.e., Splunk/ELK, Power BI, GrafanaStrong knowledge of Scripting or Ansible or Python etc.Log Monitoring : Opensearch dashboard understandingGood understanding of Jenkins ( Ci/CD Pipelines), DockerGood to have Camunda platform architectureSpecific Qualifications:Engineering Degree in Computer Science/MISSkills Referential (Required knowledge, skills and abilities)Technical Skills:InfrastructureUnixDynatracePythonBehavioral Skills: Communication Critical ThinkingActive ListeningQuick LearningEducation Level: Engineering Degree in Computer Science/MIS Location: Bangalore, India
Job Title
Site Reliability Engineer