Job Title

Reservation Manager – Job DescriptionAbout ProfitableRoomsProfitableRooms is a full-service Revenue Optimization & Hospitality Consulting company based in Gurugram. We specialize in Revenue Management, Distribution, and e-Commerce solutions that help hotels and resorts increase revenue, improve profitability, and capture new demand. We support a wide range of clients including boutique hotels, mid-scale properties, luxury hotels, spa resorts, convention centers, and serviced apartments.Role DescriptionThis is a full-time on-site role for a Reservation Manager at ProfitableRooms. The Reservation Manager will be responsible for overseeing the reservations department, optimizing room allocation, managing reservation systems, improving booking conversions, and ensuring exceptional customer service. The role requires coordination with the revenue, sales, and distribution teams to maximize occupancy and revenue.Key ResponsibilitiesSupervise and manage daily operations of the reservations departmentOversee room allocation, rate loading, and inventory managementEnsure accuracy in all booking details and reservation recordsAnalyze demand trends and assist in forecastingImprove booking conversion through effective communication and sales techniquesTrain and guide the reservations teamHandle VIP, group, and corporate bookings professionallyResolve customer concerns and ensure high service standardsWork closely with revenue and sales teams to implement strategiesMonitor booking pace, pickup, and channel performanceQualificationsExcellent communication, leadership, and customer service skills.Prior experience as a Reservation Manager or senior reservations role.Strong understanding of reservation systems and hotel operations.Knowledge of revenue management principles and market trends.Ability to multitask, manage priorities, and maintain accuracy.Proficiency in PMS/CRS systems.Bachelor’s degree in Hospitality Management or related field preferred.Experience in reservations: 3 to 5 years.