Job Title Customer Service Executive – International Voice Process (US) Location Mohali, Punjab (On-site) Experience Minimum 1 year experience in International US Voice Process (Mandatory) Job Description We are hiring Customer Service Executives with prior experience in International US Voice Process to handle inbound/outbound customer interactions and deliver high-quality customer support. Key Responsibilities Handle inbound/outbound calls for US customers professionally Resolve customer queries related to services, billing, or support issues Maintain excellent customer satisfaction through effective communication Accurately document customer interactions in CRM systems Follow process guidelines, compliance, and quality standards Meet daily productivity and quality targets Required Skills & Qualifications Minimum 1 year of experience in International US Voice Process Excellent English communication skills (verbal & listening) Strong problem-solving and customer-handling skills Comfortable working in US shifts / night shifts Basic computer knowledge and CRM familiarity Ability to work in a fast-paced environment Preferred Skills Experience in BPO / Call Center / Customer Support Exposure to customer retention, billing, or technical support Immediate joiners preferred
Job Title
Customer Service Specialist