Job Title

At Gnani.ai, we don’t just power conversations- we build AI agents that think, speak, and act.Our voice-first, Agentic AI platform helps enterprises automate millions of customer interactions across voice, chat, and workflows- with zero handoffs, in 40+ languages, and at enterprise scale.Trusted by 200+ customers, including Fortune 500 brands, we power 30M+ voice interactions daily in 40+ languages, including 12+ Indian languages.Whether it’s securing transactions, scaling support, or driving collections- our AI agents are built for real-world business impact.What We Offer:A unified Generative AI CX suite built for action:Inya : Free to use Bot Builder platform for Gen AI AgentsArmour365™ : Voice biometrics for real-time, secure authenticationAutomate365™ : Omnichannel AI agents for process automationAssist365™ : Live call intelligence to guide human agentsAura365™ : Post-call analytics for QA and insightsWhat Powers Us: - Speech-to-speech Multilingual LLMs for natural, real-time conversations - Domain-specific SLMs tuned for BFSI, retail, auto, healthcare, and more -20+ patents across voice, NLP, and intelligent orchestration - Agentic AI architecture for zero handoffs and autonomous decision-makingWhy Teams Choose Gnani.ai: - Built for Scale : Millions of calls. Dozens of languages. Zero handoffs. - Proven Results : Faster resolutions, 70% cost savings, and happier customers - Enterprise-Grade : SOC2, HIPAA, GDPR, PCI DSS, ISO 27001 certified -Backed by Samsung Ventures and InfoEdge, with strategic partnerships with NVIDIA, Microsoft, and moreHeadquartered in Bengaluru & California, we’re not just building AI- we’re leading the next wave of autonomous customer experiences.ResponsibilitiesEstablish clear client retention goals.Define success milestones for the clients and employees to work towardsAssist customers with setting up and navigating various programsPromote the value of Gnani.ai’s software & servicesUpsell/ Cross-sell Gnani.ai’s software & servicesPromote value through customer experienceAssist in creating training courses and educational materials Review customer complaints and concerns and seek to improve the customer experience.Assist in conducting Customer Workshops on a periodical basisRequirements and skillsProven work experience as a Customer Success Manager or similar role for a minimum of three yearsWorking in a SAAS organization is a mustExperience in dealing with large and mid size Enterprise customers in India Should have a quota carrying experienceExceptional ability to communicate and foster positive business relationshipsSAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a must.Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required.A bachelor or MBA degree is preferred.This role requires fair amount of travel meeting your clients and working from the office location.