Location- Mumbai (Malad)Shift- Day Shifts6 Days Working Immediate Joiners PreferredResponsibilities-*3-8 years of experience of which 1-3 years in a BPO -TL role in Customer Service preferably in Sales *Experience in Real estate sales from BPO would be an added advantage * Customer Service, Customer Support, and Customer Service Management skills* Experience in achieving and maintaining high levels of Customer Satisfaction* Excellent verbal and written Communication skills* Experienced in Banking, cards and Dispute domain.* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.* Collaborate with other teams to resolve issues related to rostering, contact centre operations, BPO operations, call center operations, team handling, TL responsibilities.* Ensure compliance with company policies and procedures while driving business growth through innovative solutions.
Job Title
Team Lead- Customer Service Sales