Job Title: Client Servicing AgentCompany: Under The Mango Tree – PhotographyLocation: Hyderabad (On-Site)Experience: 1–4 years (wedding / creative / service-led brands preferred)Salary : 5-6LPA (Negotiable based on Experience)About UsUnder The Mango Tree is a storytelling-driven photography brand specialising in weddings, destination celebrations, and intimate life moments. We work closely with couples, planners, and creative partners to deliver seamless, high-touch experiences from first inquiry to final delivery.Role OverviewWe’re looking for a Client Servicing Agent who will be the primary point of contact for our clients. This role requires strong communication, relationship management, and coordination skills to ensure every client journey is smooth, warm, and professional.You’ll bridge the gap between clients, internal teams, and external collaborators—ensuring expectations are aligned and delivered beautifully.Key ResponsibilitiesClient Communication & Relationship ManagementHandle all incoming inquiries via email, WhatsApp, Instagram, and callsConduct initial client conversations, understand requirements & budgetsBuild trust-based relationships with couples, families, planners & partnersMaintain regular follow-ups and ensure timely responsesProposals & ClosuresShare packages, customize proposals, and explain deliverables clearlyCoordinate negotiations and assist in closing bookingsEnsure contracts, advance payments, and documentation are completedProject & Shoot CoordinationAct as the single point of contact before, during, and after shootsCoordinate schedules with photographers, videographers & editorsAlign timelines, shot lists, and client expectations with the teamPost-Shoot & Delivery ManagementCommunicate delivery timelines clearly to clientsCoordinate with editing teams for smooth handoversHandle feedback, revisions, and final delivery professionallyInternal Coordination & ReportingMaintain client records, timelines, and payment statusUpdate internal trackers and report weekly on leads, closures & live projectsRequirements1–4 years experience in client servicing, account management, or hospitality / weddings / creative agenciesExcellent verbal & written communication skillsStrong organisational and multitasking abilitiesComfortable handling premium clients and high-pressure timelinesFamiliarity with WhatsApp Business, Google Docs, Excel/SheetsPassion for weddings, storytelling, and creative industries is a big plusWhat We’re Looking ForCalm, composed, and solution-oriented personalityPeople-first mindset with attention to detailSomeone who can balance warmth with professionalismProactive, dependable, and deadline-drivenWhat You’ll GetWork with a creative, growing photography brandExposure to luxury weddings & destination eventsA collaborative, respectful work cultureGrowth opportunities as the brand scalesHow to ApplySend your resume + a short note on why you’d be a great fit to
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