Job Title

We are seeking an experienced Automation Engineer to design and build a comprehensive, AI-driven customer support system that delivers 360° assistance to customers, subsidiaries, distributors, and internal teams — achieving a maximum 2-hour response time and exceptional satisfaction across all support channels.ObjectiveDevelop an intelligent support structure that ensures every inquiry — clinical, technical, sales, IT, or general — is efficiently managed, tracked, and resolved through automated or semi-automated AI solutions, utilizing existing human resources to minimize additional hiring.Current ChallengesClinical questions receive no timely or structured response (Clinical Hotline, Case Desk, FAQs, or case database).Lack of centralized technical, digital, and lab support covering case planning, design, and validation.Delayed or missing responses to general, sales, and subsidiary inquiries.Distributors and partners often remain unsupported.IT-related issues and patient inquiries (e.g., seeking doctors while abroad) remain unresolved efficiently.Absence of data analytics, trend tracking, or AI-driven insights to guide sales, service, and product improvement.Support data are not systematically stored or accessible through Odoo or a unified platform.Project GoalsCreate a fully integrated customer care ecosystem combining automated, AI, and human-assisted support.Implement intelligent agents for self-learning FAQs, trend analysis, and monthly performance recommendations.Centralize all support data in Odoo, ensuring smooth coordination across departments and subsidiaries.Provide real-time support channels (messenger, email, phone, video consultation) and enable instant routing of issues to the right specialists.Include case planning assistance and prosthetic solution guidance for clinicians using the ROOTT Dental Implant System.Candidate ResponsibilitiesDesign, implement, and maintain an AI-powered automated support framework that handles all categories of inquiries (Clinical, Technical, Sales, Product, Digital Workflow, and Patient Assistance).Build and manage a centralized knowledge base enriched with dynamic, self-learning FAQ modules.Analyze support trends to generate data-driven insights and corrective actions.Optimize existing workflows to deliver a 2-hour or less response rate and ensure 100% customer satisfaction.This role is ideal for a system engineer passionate about AI automation, process optimization, and building user-centric support ecosystems that make clinicians support & happy — fast.