Job Title

Roles & Responsibilities:Act as the primary point of contact for French-speaking international patients and their families throughout their hospital journey.Assist patients with registration, admission, billing, discharge, and appointment scheduling while ensuring smooth coordination with clinical and non-clinical departments.Provide translation and interpretation support (French English/Kannada/Hindi) for consultations, reports, discharge summaries, and patient instructions.Handle patient queries with empathy and professionalism, ensuring clarity in communication and cultural sensitivity.Support patients in navigating hospital services (consultations, diagnostics, pharmacy, insurance, and procedures).Coordinate with doctors, nurses, billing, and other hospital staff to ensure seamless end-to-end patient experience.Collect patient feedback and escalate concerns to the Patient Experience team for resolution.Maintain accurate patient documentation and ensure confidentiality of medical records.Assist in international desk activities such as airport pickups coordination, accommodation support, and visa/insurance-related queries if required.Support hospital branding by ensuring positive word-of-mouth among international patients.Skills Required: French proficiency at B1/B2 level (speaking, reading, and writing).Strong communication and interpersonal skills in English (and Kannada/Hindi preferred).Patient-centric attitude with high empathy and cultural awareness.Ability to multitask and coordinate with multiple departments.Basic knowledge of healthcare processes (admissions, billing, discharge).Problem-solving and conflict-handling ability.