Job Title

About TravalotTravalot is a technology-based travel company focused on international travel. We design and sell customized overseas holiday packages using structured systems, CRM, and automation. Our operations team plays a critical role in ensuring smooth execution of every booking from confirmation to trip completion.Role: Senior Operations Executive – International TravelLocation: GurugramExperience: 2+ YearsEmployment Type: Full-time | Work from OfficeRole OverviewWe are looking for a Senior Operations Executive with strong experience in international travel operations. This role is responsible for end-to-end booking management, ground handling coordination, vendor follow-ups, and customer briefings before travel.The candidate must clearly understand how international trips are executed on the ground and should be comfortable handling customers, suppliers, and internal teams.Key ResponsibilitiesBooking & Operations Management• Handle end-to-end operations for confirmed international bookings• Manage hotel bookings, transfers, sightseeing, and activities• Coordinate with DMCs, suppliers, and ground partners• Ensure all services are booked, reconfirmed, and delivered as per itinerary• Track deadlines for vouchers, confirmations, and service cut-offsGround Handling & Vendor Coordination• Act as the main point of contact with ground partners and DMCs• Ensure smooth airport transfers, tours, and on-ground arrangements• Handle any on-trip issues or last-minute changes with suppliers• Escalate and resolve service-related concerns proactivelyCustomer Briefing & Travel Readiness• Conduct pre-travel briefings with customers before departure• Explain itinerary flow, transfers, hotel details, and activities• Brief customers on visas, travel documents, baggage, and local guidelines• Ensure customers are fully prepared and confident before travelInternal Coordination• Work closely with Sales team post-booking handover• Update CRM with booking status, vouchers, and confirmations• Share final vouchers, documents, and emergency contacts with customers• Maintain clear documentation and checklists for every bookingRequired Skills & Experience• 2+ years of experience in international travel operations• Strong hands-on experience in booking hotels, transfers, and tours• Clear understanding of ground handling and DMC coordination• Experience in customer briefings and post-sales support• Ability to manage multiple bookings simultaneously• Strong communication and coordination skills• Comfortable working with CRM and operations systems• Calm and solution-oriented approach during issues or escalationsWhat Makes You a Good Fit• You understand international travel execution end-to-end• You are confident in speaking directly with customers and vendors• You can handle pressure, timelines, and multiple dependencies• You take ownership of trips, not just tasksWhy Join Travalot• Work with a tech-based company focused on international travel• High ownership role in a growing operations setup• Opportunity to grow into an Operations Manager role