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Job title : Learning & Development SpecialistCTC : 6-8 LPALocation - Head Office - Gurgaon, HaryanaCompany DescriptionQuick Clean Laundry Solutions has been a trusted partner to leading hospitals and hotel groups in India since 2010, providing comprehensive on-premise laundry operations. It operates across 38+ cities, processing 100,000 kg of linen daily, and is supported by a workforce of 1,500+ trained professionals. As the largest on-premise laundry operator and the first ESCO-certified commercial laundry company in India, Quick Clean ensures infection control compliance, efficient resource usage, and SLA-linked performance management. With advanced technology enabling real-time tracking and monitoring, Quick Clean delivers sustainable and reliable solutions to some of India's most prestigious brands and institutions.Role DescriptionThis is a full-time on-site role located in Gurugram for a Learning and Development Specialist. The role involves designing, implementing, and evaluating training programs to develop employee skills and enhance performance. The Specialist will manage learning management systems, create instructional content, provide coaching to employees, and improve organizational capabilities through innovative approaches. Collaboration with teams and stakeholders to assess training needs is a key aspect of this role.Key Responsibilities:• Learning Strategy & Execution• Design and implement annual learning calendars across corporate and site teams.• Identify capability gaps in operations, engineering, customer experience, and sales functions.• Standardize induction and onboarding modules for new hires across levels.• Curriculum Design & Delivery• Develop SOP-based microlearning content for laundry operations, hygiene, safety, and sustainability.• Design e-learning modules, videos, and assessments in multiple languages.• Deliver in-person and virtual training workshops across regions.• ⁠Performance-Driven Learning• Align training with site-level KPls like productivity, quality scores, and turnaround times.• Collaborate with function heads to implement skill-based certification programs.• Tracking & Evaluation• Maintain training MIS, attendance, feedback, and impact dashboards.• Monitor training ROl through pre/post-assessments and performance trends.• Special Programs• Build leadership development tracks for supervisors and site managers.• Launch and manage sustainability awareness programs (e.g., ReWeave 360).• Coordinate with third-party experts or platforms as needed.• Culture & Engagement• Support cross-functional learning initiatives, employee engagement campaigns, and compliance training (e.g., POSH, EHS).*KRA:*• L&D Planning & Calendar Execution• Site SOP Training Compliance• Induction Completion• Training Feedback & Effectiveness• Leadership Development Rollout• Training MIS & ReportingQualifications & Skills Required:• Graduate/Postgraduate in HR, Psychology, orEducation• 4-7 years of L&D experience (preferably in multi-site or manufacturing/service operations)• Proficiency in developing blended learning content• Fluency in Hindi and English; regional language is a plus• Strong presentation, communication, and stakeholder management skillsExpertise in Training & Development and Learning Management, with the ability to design and deliver impactful training programs.Proficiency in Instructional Design, including the ability to create effective and engaging learning materials.Strong Communication and Coaching skills for mentoring employees and ensuring effective knowledge transfer.Strong organizational and analytical skills to evaluate training outcomes and maintain learning frameworks.Experience in employee development processes and using learning management systems effectively.Bachelor’s degree in Human Resources, Business Administration, Education, or a related field (advanced degree preferred).Preferred experience in hospitality, healthcare, or operations-oriented organizations.*Why Join Us?*Because we're not just building India's largest laundry company. We're building a values-driven ecosystem that's clean, future-ready, and built to scale — with people at the heart of it.