Job Title

Onsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for all.Our subscriptions include discounts on medicine orders, health checkups, fitness plans, free doctor teleconsultations, and insurance, among other benefits. We believe in inclusivity which means our plans are not limited to full-time employees. We also cover contractual workers, interns, freelancers, and consultants.We encourage you to read more about us on . You can also find us on LinkedIn, Instagram, and YouTube.Below are stories that define our journey and showcase our commitment to democratizing healthcare across the country.Onsurity is providing healthcare membership to SMEs with as low as three employeesThe Journey Of Startups: Journey OnsurityCricketer Anil Kumble backs Onsurity as strategic advisorOnsurity partners with Gulf Oil to offer healthcare to 10,000 truckers83% Indian Employees Unaware Of Employer-Provided Healthcare Benefits, Says StudyNews: Onsurity secures $45M Series B round led by Creaegis — People MattersWe were also featured in the first season of Disney+ Hotstar's remarkable series, The Great Indian Disruptors.Our strategic partner and investor, cricketing legend Anil Kumble, is actively involved in our mission to make healthcare more accessible. Anil Kumble recently graced us with his presence at Onsurity’s Bengaluru office and engaged with our employees. He is passionate about our mission and has played an instrumental role in our journey so far.Recently, Dun & Bradstreet India acknowledged our mission and conferred us with the Dun & Bradstreet Start-up 50 Trailblazer 2023 award.ObjectiveBuild, stabilize, and scale end-to-end motor insurance backend operations across insurers and distribution channels. Own insurer coordination, inspection and policy issuance workflows, premium collections support, and claims servicing, while driving high CSAT/NPS through process excellence, technology collaboration, and strong stakeholder management (inside sales, embedded partners, and ops teams).Key Responsibilities Tele-Sales Governance & Performance ManagementOwn end-to-end governance of the Motor Insurance Tele-Sales function.Define and standardize sales processes, call scripts, quality benchmarks, and compliance frameworks.Drive performance against key KPIs, including:Calls per agent per dayLead-to-quote and Quote-to-policy conversion ratiosPremium generated per agentRenewal retention rateAHT and productivity metricsCSAT, complaint, and escalation ratiosConduct structured daily/weekly performance reviews and pipeline monitoring.Oversee call quality audits, objection handling standards, and regulatory compliance adherence.Ensure high data accuracy in vehicle and customer information to minimize underwriting rejections.Strengthening lead management, follow-up discipline, and closure effectiveness.Identify capability gaps and implement targeted coaching, training, and performance improvement plans.Align Tele-Sales targets with overall business growth objectives and insurer SLA commitments.Operations Setup & ScaleDesign and implement SOPs for quote issuance, inspections, policy issuance, endorsements, and claims servicingBuild scalable, compliant, pan-India operational workflows with defined controls and escalation mechanismsEnsure readiness for new insurer onboarding, product launches, and volume scale-upInsurer Coordination & GovernanceAct as the primary SPOC for insurer underwriting, operations, and claims teamsMonitor and enforce insurer TATs, service quality, and issue resolutionDrive performance reviews, root-cause analysis, and corrective action plans with insurersPre-Inspection ManagementOwn end-to-end management of physical and digital pre-inspection partnersDefine inspection standards, QC frameworks, fraud detection checks, and re-inspection rulesContinuously improve inspection success rates and reduce insurer rejectionsClaims Operations & Customer ExperienceOversee claims support from FNOL through settlement and closureHandle high-impact escalations with customers and insurersIdentify recurring rejection or delay drivers and implement preventive controlsEnsure consistent, transparent communication to improve claims CSAT and NPSPayments, Reconciliation & ControlsSupport premium collection workflows across payment modesOversee reconciliations, refunds, and exception handlingImplement controls to prevent revenue leakage and operational errorsPeople, Metrics & Continuous ImprovementBuild, train, and manage backend operations teams across locationsDefine and track key operational KPIs, including:Quote-to-issuance TATInspection success and rejection ratesClaims TAT and settlement ratiosInsurer SLA adherence and CSAT/NPSDrive continuous process improvements using data and operational insightsTech & Stakeholder CollaborationPartner closely with product and tech teams to define requirements, improve workflows, and enhance automationWork with inside sales, embedded distribution partners, and business teams to ensure operational readiness and smooth executionAct as the operational bridge between business, technology, and insurersIdeal Background8–15+ years of experience in motor insurance operations, claims, broker, or insurer rolesStrong hands-on experience managing insurer relationships and escalationsProven ability to scale operations with structured processes, controls, and metricsComfortable working in high-growth, multi-stakeholder environments