About YumaWe are an Energy-as-a-Service company on a mission to build a sustainable future wheretransportation is accessible, affordable, and carbon-free. Backed by mobility technology companyMagna and India’s largest shared electric micro-mobility player, Yuma, we offer India’s largestBattery-as-a-Service (BaaS) platform for two-wheelers, helping redefine urban mobility withreliable, convenient, and efficient access to energy.Role SummaryAs a Monitoring Associate, you will be part of the Network Operations Center (NOC) at Yuma,ensuring the smooth execution of day-to-day operations of Yuma Batteries in the field. Your rolewill include executing operational processes to improve efficiency. Additionally, you will play a keyrole in customer support, assisting customers over chat and calls whenever required.Key Responsibilities* Operations Management: Oversee daily operations and execute planned strategies for CityOperations.* Process Execution & Optimization: Understand existing processes, execute themeffectively, and identify areas for efficiency improvements for field staff.* Field Coordination: Work closely with the field team, evaluate operations, executeStandard Operating Procedures (SOPs), take corrective actions, and strengthen Yuma’son-ground presence.* Battery Quality Management: Execute projects to maximize the quality and availability ofbatteries in the field.* Control Room Operations: Be part of the control room team to enhance operationalefficiency on the ground.* Customer Support: Assist customers over chat and phone calls as needed, resolvingqueries and ensuring smooth battery operations.Key Requirements* Good communication skills in English and Hindi (mandatory).* 0-1 year of experience in operations management, preferably managing field staff.* Ability to adapt to the dynamic nature of on-ground operations.* Preferred backgrounds: E-Commerce, Logistics, or Mobility sectors.* Willingness to work in night shifts and a 6-day work week.Shift DetailsThis role requires working in three rotational shifts (rotating every 15 days):1. Morning shift: 6:00 AM – 2:00 PM2. Afternoon shift: 2:00 PM – 10:00 PM3. Night shift: 10:00 PM – 6:00 AM (WFH)Location: Bangalore
Job Title
Operations Associate