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Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.What's this role about?Skills required to contribute:What's this role about?Managing Consultant - Travel, Leisure & Hospitality (TLH)Key ResponsibilitiesEngagement Leadership & DeliveryLead end-to-end delivery of TLH consulting and transformation engagements, managing scope, timelines, budgets, risks, and client expectationsServe as the day-to-day engagement lead, acting as the primary point of contact for client project sponsors and steering committeesDrive workstream planning, resource allocation, and team coordination across onshore, offshore, and partner teamsEnsure delivery quality through structured governance, milestone reviews, and proactive issue resolutionOwn engagement financials including forecasting, utilization management, and margin trackingChampion outcome-based delivery approaches, tying project milestones to measurable business KPIs such as RevPAR, ancillary revenue per guest, loyalty program ROI, and cost per available seat mile (CASM)Domain Expertise & Solution DesignBring strong understanding of TLH industry value chains , from product/experience design and distribution through operations, guest engagement, and post-trip/post-stay lifecycle managementContribute to solution design and architecture for TLH-specific business challenges, working alongside senior architects and domain leadersApply domain knowledge across key TLH functional areas such as: Revenue Management & Pricing , dynamic pricing, demand forecasting, inventory optimization, fare/rate management, total revenue managementDistribution & Channel Strategy , GDS modernization, direct channel optimization, NDC/ONE Order (airlines), OTA/metasearch strategy, channel cost managementGuest/Passenger Experience , digital guest journey design, mobile-first engagement, contactless operations, personalization at scaleLoyalty & Customer Engagement , loyalty platform modernization, coalition/partner loyalty models, customer data platforms (CDP), lifetime value optimizationOperations & Asset Management , property management systems (PMS), crew/fleet management, F&B operations, housekeeping optimization, IoT-enabled facilities managementReservations & Booking Platforms , PSS modernization (airlines), CRS/PMS transformation (hotels), booking engine optimizationData & Analytics , guest 360 platforms, predictive analytics for demand/no-show/cancellation, sentiment analysis, operational intelligenceEnterprise Platform Implementations , cloud migration, ERP modernization (SAP, Oracle), CRM transformation (Salesforce)Develop and refine domain-specific deliverables, frameworks, templates, and reusable accelerators that improve delivery efficiency and qualityClient Advisory & Stakeholder ManagementBuild trusted relationships with client stakeholders at the director, senior director, and VP levelsFacilitate discovery workshops, requirements gathering sessions, current-state assessments, and future-state design sessionsTranslate business requirements into actionable solution recommendations, clearly articulating trade-offs and expected outcomesProvide advisory guidance on TLH industry trends and their implications, including: Post-pandemic travel recovery patterns and shifting consumer expectationsRise of experiential travel, bleisure, and wellness tourismSustainability and ESG imperatives (carbon offsetting, sustainable aviation fuel, waste reduction)AI/ML adoption in revenue management, dynamic packaging, and hyper-personalizationLabor shortages and workforce transformation in hospitalityEvolving regulatory landscape (data privacy, accessibility, health/safety mandates)Consolidation and M&A activity across airlines, hotel groups, and travel intermediariesPresent findings, recommendations, and progress updates to client leadership with clarity and executive presenceBusiness Development SupportSupport Partners and Senior Managers in identifying and pursuing new TLH opportunities within existing and target accountsContribute to proposal development, RFP/RFI responses, solution sizing, and effort estimation for TLH pursuitsParticipate in orals presentations and client pitch meetings, representing domain credibility and delivery confidenceIdentify account expansion opportunities during active engagements and communicate them to account leadershipSupport pipeline development through participation in industry events (e.g., HITEC, Phocuswright, IATA events, ALIS), alliance partner activities, and client networkingPractice Development & Team LeadershipMentor and coach consultants and senior consultants on TLH domain knowledge, consulting skills, and professional developmentLead by example in fostering a culture of intellectual curiosity, collaboration, and client-centricityContribute to TLH practice development initiatives including: Building domain training curricula and knowledge repositoriesDeveloping thought leadership content (whitepapers, point-of-view documents, case studies)Creating reusable assets, industry playbooks, and solution blueprintsCollaborate with adjacent industry practices (Retail, Transportation & Logistics, Media & Entertainment) to share knowledge and identify cross-industry opportunitiesSupport recruiting efforts by participating in interviews and candidate evaluations for TLH practice rolesRequired QualificationsExperience8-16 years of professional experience, with a minimum of 5 years focused on the Travel, Leisure & Hospitality industry3+ years in a consulting engagement lead, managing consultant, or equivalent role within a consulting firm, systems integrator, or technology services companyDemonstrated track record of leading and delivering complex consulting or transformation engagements ($2M-$15M) in the TLH spaceHands-on experience across at least two of the following TLH functional areas: Revenue Management & Pricing (airlines, hotels, cruise, gaming)Distribution & Channel Strategy (GDS, NDC, direct channels, OTA management)Guest/Passenger Experience & Digital TransformationLoyalty & Customer Data PlatformsReservations, PSS, or PMS ModernizationOperations & Asset Management (property, fleet, crew, F&B)Data, Analytics & AI in TLH contextsEnterprise Platforms (ERP, CRM, cloud migration)Skills & CompetenciesStrong client-facing communication and stakeholder management skills with the ability to influence at the director-to-VP levelProven engagement management capabilities including scope management, financial tracking, risk mitigation, and team leadershipAbility to translate complex business requirements and technology capabilities into clear, actionable recommendationsSolid understanding of TLH operating models, KPIs, and value drivers (e.g., RevPAR, ADR, occupancy, RASM, CASM, load factor, ancillary revenue, guest satisfaction scores, loyalty program penetration)Strong analytical and problem-solving skills with a structured, hypothesis-driven approachExperience managing cross-functional and geographically distributed delivery teamsComfortable working in ambiguous environments and adapting to evolving client needsStrong workshop facilitation and presentation skillsEducationBachelor's degree required; MBA or advanced degree preferredRelevant industry or technology certifications are a plus (e.g., CHIA - Certified Hospitality Industry Analyst, PMP, SAFe, cloud certifications, IATA certifications)Preferred QualificationsPrior operating experience within a TLH company (e.g., in a strategy, digital, revenue management, operations, or commercial role) is highly valuedExperience across TLH sub-segments: airlines, hotels & resorts, cruise lines, travel intermediaries/OTAs, theme parks & attractions, gaming & casinos, food service & restaurantsFamiliarity with industry standards and frameworks (e.g., HTNG, OpenTravel, IATA NDC/ONE Order, HFTP/HITEC, STR benchmarking)Experience with Agile and hybrid delivery methodologies in enterprise transformation contextsFamiliarity with data and analytics platforms (e.g., Snowflake, Databricks, Power BI, Tableau) in TLH use casesExperience working on engagements across multiple geographies, particularly in regions with high travel & hospitality density (North America, Europe, Middle East, Asia-Pacific)Location & TravelThis role can be based in any major office locationTravel requirement: 40-60%, including client site visits and industry eventsFlexibility for remote work when not travelingBegin your application by clicking on the ‘Apply Online’ button below.Be sure to have your resume handy!If you’re having trouble applying, drop a line to [email protected] share us the updated resume to chandrasekhar.bala@RegardsChandra