About Our Client: This is a fast-growing social commerce startup working in the creator-led e-commerce space, enabling content creators to monetize product recommendations while offering users a seamless online shopping experienceJob Title: Customer Experience AssociateLocation: Gurugram, HaryanaExperience: 1-3 yrsEducational Qualification: Any GraduateAbout the role: Join a fast-growing social commerce startup where customer support meets the creator economy. You’ll manage high-speed live chats while staying immersed in social media trends to help creators sharpen their strategies. We’re looking for a charismatic, digital-savvy communicator who can solve problems quickly and loves the world of Reels, fashion, and online shopping. If you’re a fast-paced learner who wants to be at the heart of social commerce, this role is for you.Responsibilities:Respond promptly to customer inquiries via online chat. Build and maintain strong relationships with creators, understanding their goals and objectives.Provide accurate information about products and services. Ensure customer satisfaction by addressing concerns and queries. Demonstrate strong communication and problem-solving skills. Stay updated on product updates and company policies. Watch Reels and YouTube videos every day & level up on your fashion sense and understand how to create social media strategy for creators. Work collaboratively with cross-functional teams to improve overall support team experience.Requirements:Strong communication skills, ability to articulate information clearly and concisely. Fast and Prompt response on live chat, with a minimum typing speed of 40-50 words per minute.Problem solving skills Capacity to analyze issues and provide effective solutions. Product knowledge and understanding of the company’ products and services.Team collaboration willingness to work collaboratively with other team members for issue resolution. Enthusiasm for all things digital and a love for the creator community. Charismatic communicator with outstanding interpersonal skills. Creativity and adaptability in a fast paced, ever- evolving environment. Above everything, willing to learn continuously and keep improvingAbout Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.
Job Title
Customer Service Specialist