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About UsObserve.AI is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents, Observe.AI enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale.On a single platform, Observe.AI combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health, and Verida, Observe.AI delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel.Why Join UsAs a Software Development Engineer 2, you will be working in a fast-paced and agile work environment delivering quality and scalable solutions that have an immediate business impact. You will be contributing independently as well as with the team on a variety of projects and features.This role gives you the opportunity to think outside the box and be creative. At the end of the day, you will be writing performant code and will be collaborating with product, engineering, and design leaders to ensure that only are we solving the problem in the right way, but that we are solving the right problem as well.What you’ll be doingDevelop and Test end-to-end UI keeping Reusability in mind using React, Redux, Typescript HTML, and CSSWork effectively with all stakeholders, Design, Product, Backend, and QA engineers throughout the lifecycle of the Product to deliver a competitive and high-quality product on timePerform Code reviews for your peersOptimize current behavior wherever possible with good reasoningWhat you’ll bring to the roleBachelor’s Degree in Computer Science and equivalent with 3+ years of experience working on enterprise User Interface developmentShould have a good understanding of Modern Javascript, Browser, and performance concepts Working knowledge of HTML, CSS is requiredShould have an understanding of build tools i.e. Webpack or ParcelGood to have: React, Redux, TypescriptStrong Coding, Data Structure, and AlgorithmStrong critical thinking skills, great communication skills, and passion for delivering exceptional customer experiencePerks & BenefitsExcellent medical insurance options and free online doctor consultationsYearly privilege and sick leaves as per Karnataka S&E ActGenerous holidays (National and Festive) recognition and parental leave policiesLearning & Development fund to support your continuous learning journey and professional developmentFun events to build culture across the organizationFlexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)Our Commitment to Inclusion and BelongingObserve.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit