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Job Title: Azure Cloud Engineer (L2 / L3 – Operations & Support) About Atomic NorthAtomic North Private Limited () is the India-based global delivery organization supporting North American clients through its parent company, Supra ITS (). Atomic North delivers services across Managed IT, Cloud, Cybersecurity, Application Services, and Business Operations, operating in a 24×7 global delivery model.As an extension of client-facing teams, Atomic North takes end-to-end ownership of service outcomes, with a strong focus on operational discipline, clear communication, and consistent service quality. The organization serves as the central delivery and operations backbone for Supra’s Managed IT, Application Services, and BPO businesses.As an integral part of Supra ITS’ international ecosystem, Atomic North works in close collaboration with North American leadership teams, ensuring transparency, governance, and seamless global delivery.About Supra ITSFounded in 1999, Supra ITS is a globally trusted technology services partner delivering Managed IT Services, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing. Headquartered in Brampton, Ontario, Supra ITS operates across Canada, the United States, the United Kingdom, and India.Supra’s Network Operations Centers (NOCs) in Canada and India provide 24×7 coverage, ensuring operational continuity and a consistently high client experience. Its end-to-end service portfolio spans infrastructure management, private and hybrid cloud, security operations, service desk, and disaster recovery.With a security-first, SLA-driven approach, Supra ITS takes full ownership of client IT environments, enabling customers to focus on business growth while Supra ensures reliability, security, and scalability.Canon PartnershipIn 2021, Canon Canada made a strategic equity investment in Supra ITS, reflecting a shared commitment to secure, innovative, and customer-centric technology solutions. Today, Canon and Supra operate as an integrated partnership combining Canon’s global innovation and enterprise strength with Supra’s agility and managed services expertise to drive rapid growth across North America.Together, Canon and Supra are redefining enterprise technology delivery through strong engineering, operational excellence, and deep customer relationships.Job Title: Azure Cloud Engineer (L2 / L3 – Operations & Support) Role Summary We are looking for a hands-on Azure Cloud Engineer to provide day-to-day operational support for a production Azure environment. This role is focused on monitoring, incident resolution, configuration changes, security enforcement, backups, and DR support rather than solution design. You will work closely with senior architects, application teams, and security teams to keep Azure services stable, secure, compliant, and cost-efficient. Key Responsibilities Azure Operations & Support Monitor Azure infrastructure health using Azure Monitor, Log Analytics, and Sentinel. Handle daily incidents, alerts, and service requests related to Azure resources. Perform routine configuration changes, scaling, patching, and upgrades. Troubleshoot issues related to networking, compute, storage, and identity. Azure Services You Will Support Hands-on operational support for: Azure Virtual Machines & VM Scale Sets Azure App Services Azure Kubernetes Service (AKS) – basic to intermediate support Azure Blob Storage Azure Cosmos DB Azure Event Hubs Azure Functions & Logic Apps Azure API Management Azure Redis Cache Azure Front Door & Traffic Manager Security & Identity Support Manage Entra ID (Azure AD) users, groups, roles, and RBAC. Maintain Azure Key Vault (secrets, certificates, access policies). Assist with firewall rules, NSGs, and Azure DDoS Protection configurations. Backup & Disaster Recovery Monitor and manage Azure Backup jobs and resolve failures. Support Azure Site Recovery including failover testing and recovery validation. Ensure backup and DR SLAs are met and documented. Networking & Connectivity Support Azure networking components: VNets, subnets, NSGs Azure Firewall Azure ExpressRoute (support and coordination, not design) Assist in resolving latency, routing, and connectivity issues. Monitoring, Reporting & Optimization Review alerts, logs, and dashboards to proactively identify issues. Assist in cost monitoring and optimization (unused resources, right-sizing). Provide operational metrics and reports as required. Documentation & Process Maintain runbooks, SOPs, and operational documentation. Follow defined change management and incident management processes. Participate in on-call or after-hours support rotations if required. Skill Requirements ( Must-Have Skills (L2) Strong hands-on experience with Azure portal operations. Experience supporting: VMs, Storage Accounts, App Services Azure Monitor, Log Analytics Azure Backup Working knowledge of Entra ID, RBAC, and Key Vault. Basic understanding of Azure networking (VNets, NSGs). Ability to troubleshoot and resolve production issues. Must-Have Skills (L3 – In Addition to L2) Hands-on support experience with: AKS (pods, services, scaling, basic troubleshooting) API Management Azure Firewall and security tooling Azure Site Recovery Experience handling major incidents and root cause analysis. Ability to guide L1/L2 engineers and review their work. Strong understanding of security and compliance controls. Nice-to-Have Skills Exposure to Azure Health Data Services (FHIR) or healthcare platforms. Experience supporting Power BI infrastructure or datasets. Basic scripting using PowerShell or Azure CLI. Experience in MSP or 24×7 support environments. Certifications (Preferred, Not Mandatory) AZ-104 – Azure Administrator Associate (Highly Preferred) AZ-305 (good to have for L3)