About the CompanyESSENTIAL FUNCTIONS:Deliver consulting services to install, configure, and integrate ServiceNow products based on defined requirementsDevelop custom software solutions using scripting and development tools within the ServiceNow platformPrepare and maintain technical documentation as required by customer contracts and internal processesConduct value-based assessments and workshops to help customers maximize their ServiceNow investmentBuild and maintain custom configurations including business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scriptsTroubleshoot configuration and scripting issues to ensure smooth platform functionalityParticipate in requirements review and validation sessions to ensure technical alignment with business needsAttend and contribute to scrum ceremoniesDeliver work on time and with quality, contributing to positive customer experiences and feedbackContinue learning service delivery solutions, technologies, and methodologiesMaintain professionalism and an uninterrupted work environment during all client meetings and interactionsDemonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on timeAbout the RoleADDITIONAL FUNCTIONS:Contribute to continuous improvement initiatives across the organization, supporting development of best practices and delivery methodologiesContribute to internal knowledge growth by participating in Centers of Excellence (COE’s), presenting knowledge sharing sessions, and Share the Wealth (STW)Responsibilities2+ years developing technical solutions and administering ServiceNow2+ years professional consultingQualificationsCERTIFICATIONS/EDUCATION:Must have CSA and minimum of 1 CIS certificates across platform.Required SkillsSelf-motivated and accountable, with the ability to take initiative, manage competing priorities, and deliver results independentlyOrganized and solution-oriented, with strong time management skills and a proactive approach to problem-solvingClear and confident communicator with strong proficiency in English—verbal, written, and presentation—with the ability to convey information effectively to both technical and nontechnical audiencesCollaborative and open to feedback, with a strong ability to build relationships and work cross-functionallySkilled in conflict mediation, with the ability to navigate sensitive situations with professionalism, empathy, and sound judgmentCustomer- and stakeholder-focused, with a consultative mindset and the ability to build trust and understand evolving needsDetail-oriented and analytical, with strong troubleshooting skills and a commitment to accuracy and follow-throughAdaptable and composed in dynamic environments, consistently demonstrating integrity and balanced decision-makingPreferred SkillsN/APay range and compensation packageN/AEqual Opportunity StatementN/A
Job Title
Technical Consultant