Job Title

Junior Experience Strategist About the RoleWe are looking for acustomer-obsessed, curious professionalwith 1–2 years of experience to help us design interactions that are seamless, integrated, and reliable. In this role, you will act as a bridge between data, experiences, and design, supporting clients across categories and functions. You will synthesise principles from customer behaviour & data analytics to help drive effective solutions for client teams.Key Responsibilities Customer Insights:Support insight initiatives by collecting and analysing feedback to identify critical opportunities and points of friction. Experience Mapping:Assist in creatingCustomer Journey MapsandService Blueprintsto map the effective solutions to barriers and tensions. Operational Support:Enable delivery teams on projects across rapidly evolving needs. Behavioural Design:Apply behavioural science to user journeys to help customers make better decisions naturally.Prerequisites Experience:1–2 years of work experience in customer insights, marketing, business operations, or a related field. Education:Bachelor’s degree in Marketing, Business Administration, Psychology, or Communications. Technical Literacy:Familiarity with CX platforms, media ecosystems, and an innate desire to stay abreast of, evolve, and implement AI-supported workflows.Core Competencies Data Literacy:The ability to identify what data is needed to fuel decision-making and the skills to turn raw data into actionable information. Behavioural Science Application:Understanding of key behaviour management concepts. Strategic Thinking:Ability to connect individual daily activities to the clients broader goals and business success.About YouYou are a team player withhigh EQ and low egowho demonstrates grit and endurance in a fast-paced environment. You are an empathetic communicator who can engage the /"hearts and minds/" of colleagues across different departments. You are self-directed, motivated, and have a strong bias for positive client outcomes.About Havas India Havas India gathers the expertise of 20 agencies and specialised divisions across 3 verticals: Havas Media Network – Havas Media, PivotRoots (integrated digital), Arena Media, Havas Media Tribes (out-of-home), Havas Market (e-commerce), Havas Play (sports, entertainment & content), Havas Programmatic Hub (programmatic trading desk), Havas Analytics (data & analytics), Socialyse (pure play social media), and Havas Play Gameplan (sports marketing) Havas Creative Network – Havas Worldwide India (creative), Havas People India (talent communications & employer branding), Havas CX India (customer experience), Think Design (UX/UI), Shobiz (experiential marketing), Shobiz Exhibits (exhibitions) Conran Design Group Mumbai (branding & design), PR Pundit Havas Red (PR), and Prose on Pixels (content-at-scale) Havas Health & You – Havas Life Sorento (health & wellness communications).With its unique Village model, it is an integrated network present across 3 Villages in Mumbai, Gurgaon, and Bengaluru, and regional offices in Kolkata, New Delhi, Hyderabad, and Chennai, with over 2000+ professionals and associates.As one of India’s fastest growing and agile networks, Havas India has bagged multiple new clients across verticals and won several prestigious awards over the last 2 years including the group being Great Place To Work® Certified™ twice in a row (Nov 2022 - Nov 2023 & Dec 2023 – Dec 2024), consistently being featured in the top 3 at R3 New Business League rankings, and winning at Campaign Asia-Pacific Agency of the Year awards, e4m Indian Marketing Awards 2023, ABBY One Show 2023, Campaign Women Leading Change awards, and more. Our CSR programs, DE&I initiatives, and active involvement in industry associations keep us invested as a network with a clear mission to make a meaningful difference for brands, businesses, and people. For more information, visit and follow Havas India on social media.