Job Title

Position: Ticketing Agent - Ground Staff Company Overview: Viswamitempowersolution is a leading provider of airport services, offering a wide range of ground handling solutions to airlines and passengers. Our company is committed to providing exceptional customer service and ensuring a smooth and efficient travel experience for all. Location: We are currently seeking Ticketing Agents to join our team at the Shimla Airport in Himachal Pradesh, India. Contract Details: This is a full-time position with a competitive salary and benefits package. Job Description: As a Ticketing Agent, you will be responsible for providing excellent customer service to passengers and ensuring the efficient processing of ticket sales and reservations. Your main duties will include: - Greeting and assisting passengers with their travel needs - Selling and issuing tickets for domestic and international flights - Handling reservations, changes, and cancellations - Providing information on flight schedules, fares, and baggage allowances - Assisting with check-in and boarding processes - Resolving customer complaints and issues in a timely and professional manner - Coordinating with other departments to ensure smooth operations - Following all safety and security procedures as per company policies - Maintaining accurate records and reports - Keeping up-to-date with airline policies and procedures - Providing support to other ground staff as needed Requirements: - High school diploma or equivalent - Previous experience in a customer service role, preferably in the airline industry - Excellent communication and interpersonal skills - Strong computer skills and ability to learn new systems quickly - Ability to work in a fast-paced and dynamic environment - Willingness to work flexible hours, including weekends and holidays - Fluency in English and Hindi, both written and spoken - Must be able to pass a background check and obtain necessary airport security clearances If you are passionate about providing exceptional customer service and have a strong interest in the aviation industry, we would love to hear from you! Please submit your application today and join our team at Viswamitempowersolution.