Job Opening | Client Engagement & Conversion ExecutiveLocation:Thane Industry:Luxury Couture / Premium Retail Role OverviewWe are looking for asmart, persuasive, and relationship-oriented professionalwho can convert digital inquiries intostore appointments, video consultations, and direct sales . This role sits at the intersection ofclient communication, pre-sales, and revenue conversion . Key ResponsibilitiesClient Engagement & Communication• Handle Instagram DMs, WhatsApp & online inquiries • Respond promptly with clarity and brand-appropriate tone • Understand client requirements & occasions Lead Conversion• Convert inquiries into store appointments • Drive leads toward trials / consultations • Support direct website & remote sales • Follow up consistently with undecided clients Relationship Building• Build trust with new & repeat clients • Maintain structured follow-up cycles • Deliver a premium, luxury-level interaction Sales Support & Revenue Focus• Work closely with Fashion Consultants & Store Teams • Assist in driving closures & conversions • Track lead status & conversion outcomes CRM & Data Discipline• Maintain accurate client records • Track conversations & preferences • Ensure CRM hygiene Required Skills & Experience✔ 2–5+ years in client handling / pre-sales / luxury retail / CRM ✔ Strong written & verbal communication ✔ Persuasive, confident & solution-oriented ✔ Experience with Instagram / WhatsApp client interactions ✔ Sales & conversion mindset ✔ Brand-appropriate grooming & presence What We Value✨ Relationship intelligence ✨ Conversion & persuasion ability ✨ Responsiveness & ownership ✨ Luxury etiquette & communication Key Performance Indicators (KPIs)• Lead → Appointment Conversion Rate • Appointment → Store Visit Ratio • Lead → Sales Conversion • Response Time • Follow-up Effectiveness CompensationCompetitive salary + performance incentives (Aligned with conversions & revenue contribution) How to ApplyIf you understand that conversations drive conversions, we’d love to connect. Apply via DM
Job Title
Pre-Sales & Conversion Executive