Job Title

Job Description: Designation: Customer Service (Export) Industry Experience: Freight Forwarding* Experience: Min 5 Yrs Act as a single point of Contact:- • Customer service personnel acts as a single point of contact for the clients. • They manage/negotiate pricing and co-ordinate for all shipments. Understand customer requirements and escalate potential issues if any :- • CS understands the customer requirements to avoid any discrepancies • Always escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements. • Be proactive in order to minimize service crises. Arrange shipment for the customers:- • Arrange shipments by examining destination, route, rate and delivery time. • Maintain, grow, and build long term relationships with Liners, Customers and Overseas agents. Follow-up with customer for outstanding payments:- • Manage and update reports on weekly or monthly basis as required. • Co-ordinate with Sales, Operations and Documentation department and follow-up on shipments generated.Qualifications: • Bachelor’s degree or equivalent qualification • 5 years of proven experience in freight forwarding Customer Service • Hands-on experience and strong working knowledge of ERP • Excellent written and verbal communication skillsApply resume to mayuri.sarode@