Job Title

Role: Sr. VOIP Support Engineer Experience: 3+Years Location: Chennai Mandatory: VoIP Support, Network, Trouble Shooting, SIP, Protocol, Unified Communication.JD: Key Responsibilities: ·Key Skills · Good knowledge of VoIP and Voice technologies (SIP, RTP, call flows) · Experience with SIP Trunking and PBX systems · Hands-on exposure to platforms like PortaOne, Asterisk, 3CX, Cisco, or Avaya · Experience supporting Contact Center solutions (Genesys / Cisco / Avaya preferred) · Strong troubleshooting skills for call drops, one-way audio, no audio, echo, and call quality issues · Basic to intermediate understanding of networking concepts (TCP/IP, DNS, NAT) · Familiar with VoIP tools like Wireshark or similar · Experience using ticketing systems (Zoho, Jira, or similar) · Good communication skills and customer interaction ability Roles & Responsibilities · Handle L2 escalations for voice and VoIP-related issues · Troubleshoot and resolve call quality and connectivity problems · Work with customers, internal teams, and vendors to close issues within SLA · Participate in 24×7 shift support (rotational/on-call) · Prepare basic incident updates and RCA reports Preferred Experience with Voice AI or voice bot platforms (e.g., VAPI, Twilio, Retail AI, Dialogflow, Amazon Lex, Azure Bot Framework).· Certifications like CCNA, Avaya, Microsoft Teams (MS-700), or Zoom · Experience with cloud platforms (AWS / Azure / GCP) · Knowledge of VoIP security is an advantage · Hindi speaking is preferred Education BE / BTech (IT, CSE, ECE, or related field preferred).