Job Title

About VIP (Vermont Information Processing, Inc.): We are the leading technology provider powering the beverage industry, delivering integrated software solutions that connect suppliers, distributors, bottlers, and retailers across all three tiers. Since 1972, from our headquarters in Colchester, Vermont, we have focused on optimizing daily workflows and driving efficiency, visibility, and value through innovative applications like KARMA and Order Stream, for businesses of every size and type.Today, with over 800 employees across 20 states and 3 countries, more than 63,000 monthly active users, and systems that process over 80% of U.S. beer volume, we enable seamless data exchange, stronger performance, and industry-wide growth by working side by side with our customers.About VIP India: India’s deep and diverse talent pool plays a major role in our global growth strategy. That is why we have expanded our global footprint with the establishment of VIP India, a state-of-the-art innovation hub in Mumbai India . At VIP India, we are a high-impact, inclusive, and collaborative ecosystem where a community of talented professionals come together to drive digital innovation and transform the global beverage industry.Summary: VIP is looking for a Software Support Specialist to join our RAS (Route Accounting System) Customer Support Team. The successful Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.Experience: 2-3 Yrs of experience Primary Responsibilities: Work directly with customers by email or phone Respond promptly to customer inquiries in a professional manner Obtain and evaluate all relevant information to handle and resolve customer complaints Direct requests and unresolved issues to the designated resource Serve as liaison between the customer and various internal departments Vermont Information Processing Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution Follow up on customer communications and interactionsRequirements: Essential Skill Set: Excellent communication skills - verbal & written Strong ability to analyze and solve problems Attention to detail and accuracy Detail oriented and ability to maintain data confidentiality Reliable & dependable Ability to multitask under pressure College degree and at least one year of customer service experience preferredNice to have Skill set: Attention to detail and accuracy Detail oriented and ability to maintain data confidentiality Ability to multitask under pressureEducational Qualification: B.E, B Tech, MCA