Role:Service Desk Agents Reporting Experience :4-6 years only Locations: Noida Must have & good to have: Mode of Interview : Virtual drive Must-Have 4–8 years of hands‑on experience with ServiceNow reporting, dashboards, and Performance Analytics. Expertise in designing indicators, breakdowns, data snapshots, and analytic dashboards using ServiceNow Performance Analytics Strong stakeholder engagement skills—able to elicit requirements, present insights, and align metrics with business goals. Proficiency in data visualization, analytics principles, and basic SQL query writing to extract and manipulate ServiceNow data.Good to have Good understanding of ITIL process Basic Scripting in ServiceNow Power BI Knowledge of CMDB
Job Title
Service Desk Agents Reporting