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Job Title:Desktop Support EngineerExperience Required:Min 2 YearLocation:MumbaiJob Overview:We are looking for a skilled and reliable Deskside Support Engineer to join our IT support team. This role will provide essential technical support to end users for desktop/laptop systems, printers, and other IT-related issues. The ideal candidate will have experience in troubleshooting, system administration, and coordinating with third-party vendors for IT asset support.Key Responsibilities: 1. Desktop/Laptops/Printers Administration (L2) o Manage and maintain desktop, laptop, and printer hardware and software. o Troubleshoot hardware issues, install software, and ensure proper system functionality.2. Antivirus Management (L1) o Install, update, and monitor antivirus software to ensure the security of end-user devices.3. M365 Administration (L2) o Administer Microsoft 365 services, including user account management, troubleshooting, and system configurations.4. Inventory/IT Asset Management (L2) o Maintain accurate records of IT assets, ensuring proper tracking, updating, and reporting of hardware/software inventory.5. Backup and Recovery Management (L1) o Assist with backup operations and recovery procedures for end-user data and systems.6. Internet/Proxy Management (L1) o Configure and manage internet and proxy settings for users, ensuring secure and stable network access.7. Coordination with Third-Party Vendors for IT Assets (L1) o Coordinate with external vendors for the maintenance and support of IT assets under warranty or proprietary support.8. Firewall Operation (Basics) (L1) o Perform basic firewall operations, ensuring network security and proper functioning.9. Server Administration (L1) o Assist in basic server administration tasks, including monitoring server health and performing routine maintenance.10. EPBAX (L1) o Provide support for EPBAX systems, handling issues and maintaining system functionality.11. Network Support (L1) o Assist in troubleshooting network issues, configuring devices, and ensuring smooth network connectivity.12. Vendor Management (L1) o Manage relationships with IT vendors, ensuring timely resolution of issues and coordinating support.13. End User Data Backup (L2) o Oversee and manage end-user data backup processes, ensuring regular and reliable backups.14. English Communication Skills (Speaking & Writing) (L2) o Strong proficiency in English (both speaking and writing) to effectively communicate with end-users and vendors.Required Skills and Qualifications:• Proven experience in IT support or a similar role, preferably in desktop support. • Strong troubleshooting skills with a deep understanding of hardware and software issues. • Hands-on experience with desktop/laptop administration, M365, and antivirus software. • Familiarity with IT asset management and inventory control. • Basic understanding of network and server administration. • Ability to work independently and as part of a team in a fast-paced environment. • Strong communication skills and a customer-oriented mindset. • Ability to interact effectively with vendors and third-party support teams. • Excellent organizational and time management skills.Education & Experience:• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). • Minimum of 2 years of experience in IT support or a similar role.Desired Skills:• Certifications in relevant areas (e.g., Microsoft Certified, CompTIA A+, etc.) are a plus. • Experience with firewall management and basic server administration is desirable.