Job Title

Company Description Allied Technologies, founded in 2015, specializes in delivering high-quality, innovative software solutions tailored to meet the unique needs of its clients. The company combines technical expertise with a deep understanding of its clients' business goals to create custom software that drives results. With a dedicated team of skilled developers, designers, and project managers, Allied Technologies takes pride in completing projects on time and within budget. Committed to client success, the company aims to build enduring partnerships and deliver solutions that bring clients' visions to life. Role Description This is a full-time remote role for a Customer Service Specialist. The primary responsibilities include providing exceptional customer support, ensuring high levels of customer satisfaction, managing inquiries, and resolving customer concerns effectively. Additionally, the specialist will handle inbound calls, maintain professional phone etiquette, and focus on enhancing overall customer experience. Qualifications Strong skills in Customer Support, Customer Service, and Customer SatisfactionProficiency in Customer Experience strategies and fostering positive client interactionsExcellent Phone Etiquette with effective verbal communication skillsAbility to handle challenging situations with professionalism and patiencePrior experience in a customer-facing role is preferredProblem-solving skills and a detail-oriented approachBasic knowledge of CRM tools and customer support software is a plus